Who we are
CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.
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CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.
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There are so many ways you can support the work of CheckUP and our vision of better health for the people and communities that need it most.
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Don’t let simple barriers turn customers away
Whether it’s a step at the door, an inaccessible website, or unclear information, potential customers facing accessibility challenges often move on to a competitor without even saying a word.
This suite of free online Disability Friendly Business Basics micro-credentials is designed specifically for sole traders and small-to-medium businesses like yours and will give you and your team the confidence and knowledge to:
- Enhance customer engagement with people with disability.
- Strengthen your service delivery for all customers.
- Build your reputation as an accessible and inclusive business in the community.
- Complement your existing workplace policies and procedures.
Thank you to these Disability Friendly Businesses
These businesses have completed all three micro-credentials and are leading the way in providing a great service to all Queenslanders.
The M&H Ward Group
The M&H Ward Group
The M&H Ward Group, proudly owned and operated by Toowoomba locals Mark and Heidi Ward (Licensees), together with Chief Operating Officer Nathan Whitley and Human Resources Director Joshua Bamford, manages seven McDonald’s restaurants across the Toowoomba and Darling Downs Region. Employing over 650 local team members, they are one of the region’s largest private employers and a proud contributor to the local economy.
Find out more about M&H Ward Group – McDonald’s Toowoomba Region
Social Scaffolding
Social Scaffolding
Social Scaffolding help organisations increase their impact through positive partnerships.
Social Scaffolding strives to help organisations contribute to social, environmental and cultural change throughout their communities.
See how Social Scaffolding can support your organisation.
Seniors Dental Care Australia (SDCAust) provides oral health training and education for health workers across the aged care, home care and disability sectors. The team works to improve oral health outcomes for older Australians in urban, regional and rural areas through research, screening, and skill development for the multidisciplinary staff who support them.
Find out more about Seniors Dental Care Australia — https://seniorsdentalcareaustralia.com.au/
Auslanism is a Deaf-led Queensland service offering Auslan lessons, Deafblind interpreting and communication support, and NDIS Support Coordination for Deaf and hard of hearing people. The team also runs deafness awareness training and disability accessibility consulting for workplaces, councils and government agencies.
Find out more about Auslanism — https://www.auslanism.com.au/
Community Resource Unit Ltd (CRU) has worked across Queensland for over thirty years to inspire, challenge and equip people so that people with disability are active, valued contributors to community and economic life. CRU doesn’t deliver direct services or advocacy; instead it builds a movement for change through resources, training, events and networks that connect people with disability, families and service providers.
Find out more about CRU — https://cru.org.au/
Sidelines Consulting & Advisory partners with small businesses, corporate teams and public sector organisations to build people and culture capability. Through coaching, communication, conflict resolution and change management expertise, the team helps organisations strengthen their culture and improve performance.
Find out more about Sidelines Consulting & Advisory — https://www.sidelinesconsulting.com.au/
Rhino Support Coordination is a Bundaberg-based NDIS provider founded in 2022 by Ryan Nielsen. The team delivers Level 2 and Level 3 Support Coordination, Psychosocial Recovery Coaching and Support at Home Coordination, helping participants understand their plans and connect with the right local services.
Find out more about Rhino Support Coordination — https://rhinosupportcoordination.com.au/
Distilled Consulting
Distilled Consulting
Distilled Consulting provides high quality, pragmatic Human Factors (HF) & advisory services across high-risk industries. We deliver and assure complex systems where humans are fully integrated at all stages of the project lifecycle.
How it Works
This flexible, self-paced online training allows you to learn when it suits you best.
- Complete any one micro-credential to receive a Certificate of Completion.
- Work your way through all three micro-credentials to earn your official Disability Friendly Business Basics digital-badge and a confirmation status you can proudly showcase in your business.
Learn about the three Disability Friendly Business Basics Micro-credentials
Appropriate services for people with disability
Improving disability awareness to effectively and appropriately cater services to customers with disability, resulting in improved service quality and customer satisfaction.
Learnings
- Prevalence of disability in Qld
- Benefits of providing disability services for your business
- What is the NDIS
Course length: 30 mins | Self-paced
Biases and assumptions
Understanding personal and societal assumptions and biases and how they can impact on service delivery
Learnings
- What are biases and assumptions
- How do they impact the way I deliver my services?
Course length: 30 mins | Self-paced
Communication and understanding behaviour
Building effective communication to enhance service delivery and positive client engagement
Learnings
- Why communication matters
- The relationship between communication and behaviour for people with disability
- Communication strategies for effective service delivery
Course length: 30 mins | Self-paced
Course highlights
- User-friendly
- Includes video, quizzes, and games for learning
- Offers flexibility. Progress is saved, and the learner can stop and start at anytime
- The course provides immediate feedback/course results
- Tracks progress
- Features practical scenarios
- Addresses real-life people management challenges
What you will gain from doing this course
- Improve diversity and inclusion awareness
- Enhanced skillset for effective service delivery
- Stronger connections with your customer base
- Opportunity to build your business
- Promote your business as disability friendly
- An understanding of inclusive language and communication principles
Objectives
- Improve workforce’s understanding of communication, behaviours, assumptions and biases to effectively and appropriately cater services to the needs of clients with disability, resulting in improved service quality and client satisfaction.
- Mitigate organisational risk in staff miscommunication, misbehaviour or adverse events in delivering services to people with disability.
- Improve marketing and communication efforts to better attract local clients with disability in taking up services, resulting in improved revenue and place-based market presence.
- Improved regulatory compliance with quality standards, insurance requirements and/or industrial regulations.
Steering Committee
Thank you to the Disability Friendly Steering Committee who provided their expertise in developing, trialing, sharing experiences, and promoting this resource.
Access Disability Friendly Business Basics Resources
Access the social media tile here: How accessible is your business for people with disability?
Access the Disability Friendly Business Basics Media Kit for Promotion
Share this course with your network – access promotional assets
Download the Disability Friendly Business Basics Media Kit.
Re-share CheckUP’s Disability Friendly Business Basics course information and promotional posts with your social media networks and groups that would find this course valuable.
Follow CheckUP on social media.
