Who we are
CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.
View allWhat we do
CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.
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There are so many ways you can support the work of CheckUP and our vision of better health for the people and communities that need it most.
View allBecoming disability friendly isn’t just the right thing to do – it’s good business.
Don’t let simple barriers turn customers away
Whether it’s a step at the door, an inaccessible website, or unclear information, potential customers facing accessibility challenges often move on to a competitor without even saying a word.
This suite of free online Disability Friendly Business Basics micro-credentials is designed specifically for sole traders and small-to-medium businesses like yours and will give you and your team the confidence and knowledge to:
- Enhance customer engagement with people with disability.
- Strengthen your service delivery for all customers.
- Build your reputation as an accessible and inclusive business in the community.
- Complement your existing workplace policies and procedures.
Thank you to these Disability Friendly Businesses
These businesses have completed all three micro-credentials and are leading the way in providing a great service to all Queenslanders.
How it Works
This flexible, self-paced online training allows you to learn when it suits you best.
- Complete any one micro-credential to receive a Certificate of Completion.
- Work your way through all three micro-credentials to earn your official Disability Friendly Business Basics digital-badge and a confirmation status you can proudly showcase in your business.
Learn about the three Disability Friendly Business Basics Micro-credentials
Appropriate services for people with disability
Improving disability awareness to effectively and appropriately cater services to customers with disability, resulting in improved service quality and customer satisfaction.
Learnings
- Prevalence of disability in Qld
- Benefits of providing disability services for your business
- What is the NDIS
Course length: 30 mins | Self-paced
Biases and assumptions
Understanding personal and societal assumptions and biases and how they can impact on service delivery
Learnings
- What are biases and assumptions
- How do they impact the way I deliver my services?
Course length: 30 mins | Self-paced
Communication and understanding behaviour
Building effective communication to enhance service delivery and positive client engagement
Learnings
- Why communication matters
- The relationship between communication and behaviour for people with disability
- Communication strategies for effective service delivery
Course length: 30 mins | Self-paced
Course highlights
- User-friendly
- Includes video, quizzes, and games for learning
- Offers flexibility. Progress is saved, and the learner can stop and start at anytime
- The course provides immediate feedback/course results
- Tracks progress
- Features practical scenarios
- Addresses real-life people management challenges
What you will gain from doing this course
- Improve diversity and inclusion awareness
- Enhanced skillset for effective service delivery
- Stronger connections with your customer base
- Opportunity to build your business
- Promote your business as disability friendly
- An understanding of inclusive language and communication principles
Objectives
- Improve workforce’s understanding of communication, behaviours, assumptions and biases to effectively and appropriately cater services to the needs of clients with disability, resulting in improved service quality and client satisfaction.
- Mitigate organisational risk in staff miscommunication, misbehaviour or adverse events in delivering services to people with disability.
- Improve marketing and communication efforts to better attract local clients with disability in taking up services, resulting in improved revenue and place-based market presence.
- Improved regulatory compliance with quality standards, insurance requirements and/or industrial regulations.
Steering Committee
Thank you to the Disability Friendly Steering Committee who provided their expertise in developing, trialing, sharing experiences, and promoting this resource.
Access Disability Friendly Business Basics Resources
Access the social media tile here: How accessible is your business for people with disability?
Access the Disability Friendly Business Basics Media Kit for Promotion
Share this course with your network – access promotional assets
Download the Disability Friendly Business Basics Media Kit.
Re-share CheckUP’s Disability Friendly Business Basics course information and promotional posts with your social media networks and groups that would find this course valuable.
Follow CheckUP on social media.
