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Queensland Mental Health Week

Who we are

CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.

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Make your business welcoming to everyone: Free disability basics online course

Make your business welcoming to everyone: Free disability basics online course

Disability friendly business basics

Don’t let simple barriers turn customers away. Whether it’s a step at the door, an inaccessible website, or unclear information, potential customers facing accessibility challenges often move on to a competitor without even saying a word.

Our free online Disability Friendly Business Basics course is designed specifically for sole traders and small-to-medium businesses like yours. This suite of practical micro-credentials will give you and your team the confidence and knowledge to:

  • Enhance customer engagement with people with disability.
  • Strengthen your service delivery for all customers.
  • Build your reputation as an accessible and inclusive business in the community.
  • Complement your existing workplace policies and procedures.

How it Works:

This flexible, self-paced online training allows you to learn when it suits you best.

  • Complete any one micro-credential to receive a Certificate of Completion.
  • Work your way through all three micro-credentials to earn your official Disability Friendly Business Basics digital badge and a confirmation status you can proudly showcase in your business.

Ready to open your doors wider and improve your service?

 

Register now

Disability Friendly Business Basics | Modules

Appropriate services for people with disability
Appropriate services for people with disability

Improving disability awareness to effectively and appropriately cater services to customers with disability, resulting in improved service quality and customer satisfaction.

Learnings

  • Prevalence of disability in Qld
  • Benefits of providing disability services for your business
  • What is the NDIS

Course length: 1 hour | Self-paced

Learn more
Biases and assumptions
Biases and assumptions

Understanding personal and societal assumptions and biases and how they can impact on service delivery

Learnings

  • What are biases and assumptions
  • How do they impact the way I deliver my services?

Course length: 1 hour | Self-paced

Learn more
Communication and understanding behaviour
Communication and understanding behaviour

Building effective communication to enhance service delivery and positive client engagement

Learnings

  • Why communication matters
  • The relationship between communication and behaviour for people with disability
  • Communication strategies for effective service delivery

Course length: 1 hour | Self-paced

 

Learn more
Course highlights
  • User-friendly
  • Includes video, quizzes, and games for learning
  • Offers flexibility. Progress is saved, and the learner can stop and start at anytime
  • The course provides immediate feedback/course results
  • Tracks progress
  • Features practical scenarios
  • Addresses real-life people management challenges
What you will gain from doing this course
  • Improve diversity and inclusion awareness
  • Enhanced skillset for effective service delivery
  • Stronger connections with your customer base
  • Opportunity to build your business
  • Promote your business as disability friendly
  • An understanding of inclusive language and communication principles

Regional and online workshops

These micro credential programs will be offered online and include face to face training in regional, rural and remote Queensland.

If you are interested click the button below ⬇️

Click here

Objectives

  1. Improve workforce’s understanding of communication, behaviours, assumptions and biases to effectively and appropriately cater services to the needs of clients with disability, resulting in improved service quality and client satisfaction.
  2. Mitigate organisational risk in staff miscommunication, misbehaviour or adverse events in delivering services to people with disability.
  3. Improve marketing and communication efforts to better attract local clients with disability in taking up services, resulting in improved revenue and place-based market presence.
  4. Improved regulatory compliance with quality standards, insurance requirements and/or industrial regulations.

Download the flyer

Have Something Else to Discuss?

Scan the QR code to connect to CheckUP’s Workforce and Industry team or CLICK HERE

 

 

 

 

This Micro-credentialing Program project is powered by the Queensland Government’s Good people. Good jobs: Queensland Workforce Strategy 2022-2032.