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Acknowledgement of Country

In the spirit of reconciliation, CheckUP acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Aboriginal and Torres Strait Islander peoples should be aware that this website contains images or names of people who have passed away.

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Queensland Mental Health Week

Who we are

CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.

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Partner with us

There are so many ways you can support the work of CheckUP and our vision of better health for the people and communities that need it most.

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News & publications

Read the latest news and publications from CheckUP.

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Eye and Ear Surgery Support

Eye and Ear Surgery Support

The Eye and Ear Surgical Support (EESS) program aims to reduce the instances of avoidable vision and hearing loss in Aboriginal and Torres Strait Islander populations, through ensuring timely access to eye and ear surgical care, by strengthening patient pathways and support.

EESS services are prioritised to Aboriginal and Torres Strait Islander people living in regional, rural, and remote locations across Queensland.

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Objectives

Reduce surgical wait times, for Aboriginal and Torres Strait Islander patients needing eye surgery or ear surgery for conditions resulting from diseases of the middle ear.

Identify and reduce barriers to accessing timely and affordable surgery, at the nearest available location to the patients home.

Collaborate with local Aboriginal and
Torres Strait Islander health services, allied health
professionals, specialists, and hospitals, strengthening
culturally appropriate patient surgical pathways.

Improve eye, and ear and hearing health for Aboriginal and Torres Strait Islander people.

 

“The service is amazing. It makes such a big difference
for families to be able to get the surgery when it’s needed rather than spending three years on the wait list.”
– EESS eye surgery patient

Who is eligible for EESS support?

  • Aboriginal and Torres Strait Islander people requiring eye surgery (largely cataract) and/or ear surgery for conditions resulting from diseases of the middle ear (Otitis Media).
  • Ear surgery support is prioritised to children and youths, aged 0-21 years.
  • Surgery support is prioritised for people living in rural and remote Queensland (MM3 – MM7).

Aunty Kathleen’s surgery story

Funding

The EESS is funded by the Australian Department of Health, under the Indigenous Australians’ Health Program, and forms part of CheckUP’s Outreach services.

Evaluation

CheckUP has developed and validated a patient reported experience measure (PREM) tool measuring the degree to which Aboriginal and Torres Strait Islander patients experience culturally safe eye and ear surgery pathways.

By partnering with health consumers and their communities alongside health service providers, CheckUP encourages and supports patients to participate in improving the appropriateness, timeliness, cultural safety, effectiveness and efficiency of services delivered to them through completing the patient reported experience measure (PREM) survey. 

 

CheckUP Patient Reported Measures (PRM) Project

Using Patient Reported Experience Measures (PREM) and Patient Reported Outcome Measures (PROM) evaluation results
to increase access to culturally safe eye and ear surgery for rural and remote Aboriginal and Torres Strait Islander communities.

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Learnings from patients’ feedback for CheckUP EESS Program Manager

Jacqui Hawgood CheckUP’s, Surgical Support Manager for the Eye and Ear Surgical Support (EESS) program, discusses how program evaluation has not only informed the coordination process of the program but has also benefitted the specialists, hospitals and Aboriginal health services involved in delivering care.

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CheckUP’s Cultural Safety Patient-Reported Experience Measure (PREM)

The Federally funded Eye and Ear Surgical Support (EESS) program in Queensland was CheckUP’s first foray into an enhanced focus on measuring what matters to patients and providing patient centred quality improvement recommendations back to service providers.

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