As part of CheckUP’s Culturally Safe Patient-Reported Outcomes (CSPRO) project, Outreach providers who delivered services under the Ear and Eye Surgical Support program (EESS), received a summary of patient feedback on services they delivered.  As part of this project, CheckUP then asked these providers what they thought of the patient feedback they received and what impact this feedback had had on the services they delivered.

A summary of the survey responses is provided below.

Culturally Safe Patient-Reported Outcomes (CSPRO) project

A link to an online feedback survey was emailed to outreach providers over a two-week period in late June 2023, to better understand service provider acceptance of a dedicated Eye and Ear Surgery Support (EESS) patient feedback project and the level of value it held in contributing to their continuous improvement practices.

Eighteen responses were received from a range of sectors, roles and cultural backgrounds:

• 3 Aboriginal and Torres Strait Islander Health Workers/ Practitioners
• 3 surgeons/ specialists
• 3 Hospital Surgical and Specialist Unit nurse consultants
• 2 Primary Health Care Centres
• 2 private clinic practice managers
• 2 Directors of Nursing
• 2 CheckUP and EESS program managers
• 1 Hospital and Health Service Executive

Of the 18 respondents:

• 94% found the quantitative feedback from their patients useful
• 95% found qualitative feedback from their patients useful
• 94% found the recommendations arising from their patients’ improvement suggestions useful
• 67% made changes to the way they delivered patient services as a result of their patient feedback

Feedback received

“Was very important to hear their words.  Very gratifying that their experience was positive at our clinic after all the work to organise their attendance.  Now that can be used to increase the confidence of others from their communities”

“Always good to hear from the patients in their own words”

“It was really good to see the comments, patients and escorts will often give different answers/comments to total strangers, than what they would give to someone who works for the organisation who is delivering the health care”

“Great feedback so we can improve”

“The report was easy to understand and had valuable feedback from the patients – seeing the comments directly from the patients made the report more meaningful”

Expressions of interest – Patient Feedback Strategy

CheckUP is aiming to enhance its method for collecting feedback from patients who use CheckUP Outreach Services. We also want to find better ways to share this feedback with providers in a meaningful manner while protecting patient confidentiality. To achieve this, CheckUP is seeking Outreach Provider input to create a strategy that is fit for purpose. If you’re interested in providing feedback on the current and future process, please contact Tennille Hutchinson at thutchinson@checkup.org.au

Your involvement will be greatly appreciated.

$130,000 grants promote mental health and wellbeing

Media release
26 September 2023
For immediate distribution

Communities from Stanthorpe to Quilpie and all the way up to Badu Island will benefit from $130,000 grant funding for Queensland Mental Health Week 2023.

A record-breaking 157 events across Queensland will be supported by the Queensland Mental Health Week Community Events Grant Program, with grants ranging from $500 to $3,000.

Funded by the Queensland Government through the Queensland Mental Health Commission and administered by CheckUP, the grant program supports Queensland Mental Health Week events that raise awareness of mental health, increase understanding of mental illness, and reduce stigma.

Queensland Mental Health Commissioner Ivan Frkovic said Queensland Mental Health Week is an important annual event that raises awareness of mental health and provides an opportunity for Queenslanders to consider their wellbeing.

“Over 40 percent of Australians are estimated to have experienced a mental disorder at some time in their life, with one in five people experiencing a mental health disorder in the previous 12 months*,” Mr Frkovic said.

“The COVID-19 pandemic, recent natural disasters and the current economic climate make people more susceptible to mental ill-health, so it’s more important than ever to take steps every day to look after our wellbeing.”

“Queensland Mental Health Week reaches into communities across Queensland and gives us all the chance to take stock how we’re going connect with our loved ones, community or colleagues.”

“The theme ‘Awareness, Belonging, Connection’ captures some of the elements that help us build our wellbeing and I’m pleased to see so many events throughout the state bringing these ideas to life,” Mr Frkovic said.

“Funded activities this year wellbeing expos, art exhibitions, workshops, festivals, community walks and more, with many events linking with local mental health services.”

CheckUP CEO Ann Maree Liddy said the organisation received 261 eligible applications and were pleased to see an increase in event proposals from regions all across the state. “We are excited by the calibre and creativity of events approved for funding that promise to attract community involvement in Queensland Mental Health Week and promote individual and community mental health in ways and settings appropriate and meaningful to each community,” Ms Liddy said.

“The grant funding helps offset event expenses, such as fees for engaging specialists and the purchasing of workshop supplies, so communities can host more informative and effective events.”

Ms Liddy said there are many ways people can participate in Queensland Mental Health Week, including hosting or attending an event, wearing merchandise, and starting conversations on mental health.

“You can get inspired with ideas on how to host an event, download resources to assist with planning, and look up events in your local area on the Queensland Mental Health Week website,” she said.

Queensland Mental Health Week will be held from 7–15 October 2023, encompassing World Mental Health Day on 10 October, with the theme ‘Awareness, Belonging, Connection’.

For more information visit https://www.qldmentalhealthweek.org.au/.

For 24/7 crisis support, call Lifeline on 13 11 14, or the Suicide Call Back Service on 1300 659 467. In an emergency, call 000.

Mental health statistics

*Australian Institute of Health and Welfare (2023). Prevalence and impact of mental illness. Retrieved from https://www.aihw.gov.au/mental-health/overview/mental-illness.

Safe media reporting

Visit the Mindframe website at https://mindframe.org.au/ for advice on how to support safe media reporting, portrayal and communication about suicide, mental ill-health, and problematic alcohol and other drug use.

Media enquiries

David Millichap, General Manager – Engagement & Workforce, CheckUP

P. 07 3105 8300 E. dmillichap@checkup.org.au

Communications and Engagement team, Queensland Mental Health Commission

P. 07 3244 9253 E. media@qmhc.qld.gov.au

Funded events

For a full list of successful grant recipients from the 2023 Queensland Mental Health Week Community Events Grant Program, please see the full media release PDF here.

Applicants should email info@qldmentalhealthweek.org.au if they have any enquiries.

National Reconciliation Week: Register for CheckUP’s QPHCN event

National Reconciliation Week is a time of reflection, celebration, and learning for all Australians. It serves as a reminder of the importance of acknowledging the shared history, cultures, and achievements of Aboriginal and Torres Strait Islander peoples. This year, CheckUP is proud to invite you to attend our Queensland Primary Health Care Network (QPHCN) event on Thursday 1 June, which will provide our stakeholders with an opportunity to learn, engage and contribute to the reconciliation process.

You can join us either online or in-person from 10am at the Queensland Aboriginal and Islander Health Council training rooms in South Brisbane.

CheckUP’s QPHCN event

CheckUP is committed to working respectfully and effectively with Aboriginal and Torres Strait Islander peoples and communities. The QPHCN event is an integral part of our ongoing reconciliation journey and efforts to promote equitable health outcomes for all Australians.

To kick off the event, we have arranged a captivating cultural performance from the renowned Nunukul Yuggera Aboriginal Dance Company.

Leading the event will be Kieran Chilcott, CEO at Kalwun Development Corporation Limited and CheckUP Board Director. Kieran will facilitate a Q&A session with Lynette Anderson, our dedicated Aboriginal and Torres Strait Islander Lead. Together, they will shed light on the meaningful work we are undertaking to improve health outcomes for Aboriginal and Torres Strait Islander people and foster a staff culture that embraces diversity, promotes understanding and supports reconciliation.

Additionally, we are excited to have Edward Mosby, a respected psychologist and founder of Wakai Waian Healing, set to join us. Ed is a CheckUP Outreach provider who will be sharing valuable insights on healing and mental wellbeing within the context of reconciliation.

Further enriching the event will be a panel discussion featuring members of the CheckUP Aboriginal and Torres Strait Islander Advisory Committee, Rona Scherer and Rhonda Skibasaki. Kieran, who is the Committee’s Chair, will lead the discussion, providing an opportunity for diverse perspectives to be shared.

Last but not least, we have invited guest speakers representing organisations with Reconciliation Action Plans. They will discuss the important work their organisations are undertaking to foster reconciliation.

Following the event, attendees will have the opportunity to network while enjoying light refreshments.

Why attend our event?

Reconciliation is a journey that requires active participation from individuals, communities and organisations alike. It’s about fostering respectful relationships, acknowledging past injustices, and taking steps towards healing and understanding. National Reconciliation Week offers a platform to engage in meaningful conversations, cultural events, and actions that promote unity, respect, and equality.

Cultural immersion: Immerse yourself in diverse cultural experiences, including a didgeridoo performance and delicious food. Among the post-event refreshments will be desserts from Kuppibunda Kitchen that feature Indigenous ingredients.

Knowledge and understanding: Listen to thought-provoking Q&A and panel discussions. There will be an opportunity to ask speakers questions.

Practical strategies: Gain practical strategies and ideas for promoting reconciliation in your organisation by listening to presentations from organisations with Reconciliation Action Plans.

Networking opportunities: Connect with like-minded individuals, healthcare professionals, community leaders, and advocates who share a passion for reconciliation. Build meaningful relationships and explore opportunities for collaboration.

Ticket and registration information

CheckUP members and Outreach health service providers can attend for FREE. Non-members can attend face-to-face for $50 or virtually for just $20.

Don’t miss the chance to be part of this significant event. Registering is quick and easy! Simply visit the Eventbrite page and follow the registration instructions – https://www.eventbrite.com.au/e/queensland-primary-health-care-network-qphcn-event-reconciliation-tickets-469690546067.

For the work of generations past, and the benefit of generations future, let’s choose to create a more just, equitable and reconciled country for all.

Announcing the launch of CheckUP’s newly redesigned website

CheckUP is thrilled to announce the launch of its new website!

With a user-centric approach in mind, CheckUP’s new website features enhanced navigation and a modern, intuitive design. Visitors can effortlessly explore various sections, including our health services, health workforce programs, training offerings and events. In addition, the website hosts engaging content such as articles, publications, and resources.

Brisbane-based agencies Thirteen Digital and Driven are behind the design and development of the site. We thank them for their work on the project.

We invite to explore our new website today, so you can learn more about our work and how you can work with us to create healthier communities.

Act now: Apply for a grant to support community mental health

Looking to make a positive impact on mental health in your community? Do you have a great idea for a Queensland Mental Health Week event?

To assist communities in getting their ideas up and running there are one-off grants of up to $3000 now available through the Queensland Mental Health Week Community Events Grant Program. But you need to hurry because applications to this program, funded by the Queensland Government through the Queensland Mental Health Commission, close next week at 5pm on Friday 26 May 2023.

Queensland Mental Health Commissioner Ivan Frkovic said Queensland Mental Health Week events can provide a safe and supportive environment for people to come together, share experiences and learn about mental health and wellbeing.

“Through awareness and education, these events can help break down stigma surrounding mental health challenges and encourage people to seek help when they need it,” he said.

“Queensland Mental Health Week events foster a sense of community connection and inclusion, helping people feel supported and less alone—which can be especially important during times of increased community distress.”

Mr Frkovic emphasised the importance of prevention and early intervention to reduce the incidence and impact of mental illness in Queensland.

“Making time each day to focus on the building blocks of mental wellbeing—getting healthy, continue learning, show kindness, connect more, take notice and embrace nature—build healthy habits that help you stay well,” he said.

CheckUP administers the Queensland Mental Health Week Community Events Grant Program on behalf of the Queensland Mental Health Commission and in 2023 there will be a total funding pool of over $100,000 available for distribution.

CheckUP CEO Ann Maree Liddy explained that the grants offset event expenses, such as engaging specialists for workshops or seminars, so people are getting quality information about looking after their mental wellbeing.

“Many Queensland Mental Health Week events link with local mental health services and focus on wellbeing education and mental health first-aid, while community events emphasise inclusion and diverse opportunities to get involved,” Ms Liddy said.

“The whole community can benefit from discussions about good mental health, so we hope to see grant applications come in from every corner of Queensland.”

Queensland Mental Health Week will be held from 7-15 October, encompassing World Mental Health Day on 10 October, with the theme ‘Awareness, Belonging, Connection’.

For more information, including grant program guidelines and application information, visit www.qldmentalhealthweek.org.au.

For 24/7 crisis support, call Lifeline on 13 11 14, or the Suicide Call Back Service on 1300 659 467. In an emergency, call 000.

-ENDS-

Media enquiries:

Lisa Maynard, Marketing and Communications Manager, CheckUP
P. 07 3105 8308 E. lmaynard@checkup.org.au

Communications and Engagement team,  Queensland Mental Health Commission

P. 07 3244 9253 E. media@qmhc.qld.gov.au

Six building blocks of mental wellbeing

• Get healthy: Be active, eat well and get enough sleep.
• Keep learning: Challenge your mind and seek out new things.
• Show kindness: Giving brings joy to other people and strengthens your own mental wellbeing.
• Connect more: Develop relationships, stay connected and care for each other.
• Take notice: Be mindful. Stay in the moment. Experience the world around you.
• Embrace nature: Step outside and connect with the natural world.

Safe media reporting

Visit the Mindframe website at www.mindframe.org.au for advice on how to support safe media reporting, portrayal and communication about suicide, mental ill-health, and problematic alcohol and other drug use.

Sponsor Queensland Mental Health Week 2023 and make a meaningful impact

Queensland Mental Health Week is an annual initiative dedicated to promoting positive mental health, reducing stigma, and recognizing the invaluable contributions of the mental health and community sectors. As we gear up for this year’s event, we invite you to partner with us and help make Queensland Mental Health Week 2023 a resounding success. By becoming a sponsor, your organisation can play a crucial role in increasing mental health awareness, fostering a sense of belonging, and facilitating connections across communities throughout Queensland.

Sponsorship opportunities

Our prospectus for 2023 outlines a variety of sponsorship opportunities to suit different budgets and objectives.

• Major Sponsor – $20,000 per annum (ex GST)
• Mental Health Supporter – $5,000 per annum (ex GST)
• Prize Sponsor – $1,000 per annum (ex GST)

Download the prospectus here.

We understand that every organisation is unique, so we are more than willing to work with you to customise a package that aligns with your specific needs and goals. This allows you to maximise your brand exposure while making a genuine difference in the lives of Queenslanders.

The benefits of sponsorship

By partnering with Queensland Mental Health Week, your organisation demonstrates its commitment to supporting mental health and wellbeing, a cause of increasing significance in today’s world. With almost half of all Australians experiencing a mental health condition at some point in their lives, sponsoring this initiative enables you to showcase your social responsibility while reaching a diverse audience. This audience includes mental health professionals, advocates, individuals seeking support, community group volunteers, teachers, and professionals from various sectors.

Your sponsorship not only expands the reach and impact of Queensland Mental Health Week, but can (if you choose to become a Major Sponsor) demonstrate tangible support for vulnerable and at-risk communities through contributions to the Grant Program.

By aligning your brand with this highly recognised and celebrated mental health initiative, you not only make a positive impact but also enhance your brand exposure through extensive marketing channels. These channels include social media, print and online advertising, and email newsletters.

Collaboration and tailored initiatives

As a sponsor, you will have the opportunity to collaborate with CheckUP to develop tailored content and initiatives that align with your company’s values and mission.

Join us in making a difference!

Don’t miss the chance to support this important cause and showcase your brand’s commitment to mental health and wellbeing. By sponsoring Queensland Mental Health Week 2023, you contribute to a greater awareness of mental health issues and help break down barriers in communities across Queensland.

Contact us today to discuss sponsorship options and be a part of this impactful event. Together, we can create healthier communities!

Queensland Mental Health Week grants available to connect communities and strengthen mental wellbeing

More than $100,000 worth of grants are being made available to help organisations across the state host Queensland Mental Health Week events that raise awareness of mental health, bolster belonging, and create connections.

Funded by the Queensland Government through the Queensland Mental Health Commission and administered by CheckUP, the Queensland Mental Health Week Community Events Grant Program provides the opportunity for eligible organisations to apply for up to $3000 to assist with event costs. Applications to the program opened today (26 April) and will close on Friday 26 May 2023.

Queensland Mental Health Commissioner Ivan Frkovic said it was important for everyone to take steps every day to look after their mental health and wellbeing.

“Good mental health and wellbeing boosts our resilience, helps us manage the everyday stresses of life, and benefits individuals, families and communities—but it’s something we all have to work to maintain,” Mr Frkovic said.

“The grant program enables organisations to improve mental health and wellbeing through community awareness and engagement, education and understanding, and inclusion of people living with mental health challenges along with those who support them.

“The Commission has been proud to support communities to run events during Queensland Mental Health Week over many years, and we look forward to another round of engaging activities that help people participate in, and feel connected to their communities all across Queensland.”

CheckUP CEO Ann Maree Liddy said she hoped to see grant applications come in from every corner of the state, urging non-profits, businesses and local councils in regional, rural, and remote communities to apply.

“It is also important for us to embrace diversity through valuing and supporting people with different experiences, backgrounds and cultures, so the grant program considers the needs of groups vulnerable to great risk of mental health challenges,” she said.

In 2023 Queensland Mental Health Week will be held from 7-15 October with the theme ‘Awareness, Belonging, Connection’.

Ms Liddy said the theme had resonated strongly with Queenslanders last year and that she hoped to see many organisations once again embrace the “ABCs of mental wellbeing” when planning Queensland Mental Health Week activities.

“‘Awareness, Belonging, Connection’ is simple but it covers so many of the important factors that contribute to good mental health and wellbeing. It speaks to the importance of understanding the things we need to maintain and boost our mental wellbeing, why we need to look out for one another, and the vital role connections and community play,” Ms Liddy said.

For more information, including grant program guidelines and application information, visit www.qldmentalhealthweek.org.au.

For 24/7 crisis support, call Lifeline on 13 11 14, or the Suicide Call Back Service on 1300 659 467. In an emergency, call 000.

-ENDS-

Media enquiries:

Lisa Maynard, Marketing and Communications Manager, CheckUP
P. 07 3105 8308 E. lmaynard@checkup.org.au

Communications and Engagement team, Queensland Mental Health Commission

P. 07 3244 9253 E. media@qmhc.qld.gov.au

About the theme

Awareness is about understanding the things we need to maintain and boost our mental wellbeing and knowing when we need to reach out for help and where to get it.

Belonging is about looking out for each other, ensuring we feel safe and supported, and understanding that however we feel, we’re not alone, and that there are others going through the same thing.

Connection is about our relationships with our friends, families, and those that we care about, as well as the groups, clubs, and networks around us that we rely on to help keep us happy and healthy, wherever we live, work, or play.

Safe media reporting

Visit the Mindframe website at www.mindframe.org.au for advice on how to support safe media reporting, portrayal and communication about suicide, mental ill-health, and problematic alcohol and other drug use.

QPHCN event will focus on building a strong and sustainable health workforce

If you’re passionate about the health industry and interested in learning more about the state of the health workforce, you won’t want to miss CheckUP’s first Queensland Primary Health Care Network (QPHCN) event for 2023. The event aims to bring together healthcare professionals to explore ways to work collaboratively toward a strong and sustainable health sector.

Scheduled for Thursday 9 March 2023 from 10am-12pm, the event will be held at the Queensland Aboriginal and Islander Health Council (QAIHC) training rooms, Level 1/36 Russell Street, South Brisbane. Attendees can join either in-person or online, depending on their preference.

The event will feature a fantastic line-up of speakers, including Joe Occhino, Assistant Deputy Director-General, Workforce Strategy, Clinical Planning and Service Strategy Division, Queensland Health; Giovanna Castellani, A/Director, Aboriginal and Torres Strait Islander Health Division, Queensland Health; Brett Hall, A/Executive Director – Workforce Strategy, Department of Employment, Small Business and Training; Karen Lavery, Employer Liaison Officer (ELO), Australian Government Department of Employment and Workplace Relations; Anastasia Woolmer, Business Relationship Manager, HESTA; Sabrina Kerr, Health Gateway Schools Manager, CheckUP; Vicky Meyer, Industry Workforce Advisor – Health, CheckUP; Andrew Legg, Industry Workforce Advisor – First Nations healthcare and social assistance, CheckUP; and Amanda Griffiths, Industry Skills Advisor (ISA) for Health, CheckUP.

This event is sponsored by HESTA and provides an excellent opportunity for healthcare professionals to learn about the latest programs focused on promoting careers in the health industry, funding opportunities to help maximise workforce participation, and more!

David Millichap, General Manager of Engagement and Workforce at CheckUP, will serve as the event’s Master of Ceremonies. Auslan interpreters will be on hand to assist with the translation of speaker presentations.

Following the event, attendees will have the opportunity to network and connect with other healthcare professionals while enjoying light refreshments.

Register now via Eventbrite to secure your spot! CheckUP members and Outreach health service providers can attend for free. Non-members can attend face-to-face for $50 or virtually for just $20.