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Acknowledgement of Country

In the spirit of reconciliation, CheckUP acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Aboriginal and Torres Strait Islander peoples should be aware that this website contains images or names of people who have passed away.

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Who we are

CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.

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CheckUP patient feedback update

CheckUP is excited to report that patient feedback survey responses are starting to flow in and a number of providers have already received their first personalised feedback reports.

The state-wide results from over 250 responses between July and December 2024 have been extremely positive and the first weeks of January have seen another 50 arrive.

We would love to be able to provide you all with your own feedback directly from your patients and increase your value-based healthcare capabilities. We are aiming for one thousand responses state wide for 2024-2025 with as much patient and provider representation as possible, so please get involved in this important quality improvement activity.

 

State-wide results for July-December 2024:

(n=60) told us they would not be able to access that service type if it was not delivered locally.

of responses where cultural background was entered (n=123) were from Aboriginal and/or Torres Strait Islander patients.

Experience of care:

 

felt listened to (87% Strongly Agreed) (n=111)

felt their culture, community and/or identity was respected (88% Strongly) (n= 111)

received the help they wanted (91% Strongly Agreed) (n=229)

Outcomes of care:

 

increased their awareness of their health condition (79% Strongly Agreed) (n=78)

know more about how to improve their health condition (73% Strongly Agreed) (n= 113)

were more likely to take action to improve their health-related behaviours/lifestyle/habits (70% strongly Agreed (n= 106)


“I feel really driven to improve, especially after (Provider’s name)’s visit”
“(I need to) Improve eating habits and do more exercise, more protein intake”
“Through my appointments I’m able to get the medication/treatment I need and info to manage my health, which furthers my ability to improve my lifestyle behaviours.”

– Patient survey responses

A variety of survey formats (paper and digital) have been developed to suit individual patient preferences. Information and resources were mailed out to providers in late 2024 in an evaluation pack.

If your patients are comfortable with online entry, ask your Regional Coordinator for a loan of their CheckUP feedback iPad or hand out the A4 posters or small business cards with the QR code included in your evaluation packs sent out late last year. Otherwise select from the range of paper surveys you were sent and contact your Regional Coordinator when you need refills.

Want to receive a personalised feedback report?

To receive a personalised patient feedback report please ensure you have included your Provider name and town at the top of patients’ surveys before you hand them out. CheckUP will provide a report to you each time your surveys reach between 10 to 20 responses following a visit.

Contact your Regional Coordinator or CheckUP’s Evaluation Lead, Philippa Hawke phawke@checkup.org.au if you have distributed surveys and would like to know how many have been returned.

Learn more about CheckUP’s Evaluation program