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Acknowledgement of Country

In the spirit of reconciliation, CheckUP acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Aboriginal and Torres Strait Islander peoples should be aware that this website contains images or names of people who have passed away.

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Who we are

CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.

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Partner with us

There are so many ways you can support the work of CheckUP and our vision of better health for the people and communities that need it most.

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Read the latest news and publications from CheckUP.

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Evaluation

Evaluation

Building CheckUP’s Evaluation Capacity

CheckUP Australia is committed to value-based healthcare. By partnering with health consumers and their communities alongside health service providers, CheckUP encourages and supports patients to participate in improving the appropriateness, timeliness, cultural safety, effectiveness and efficiency of services delivered to them by providing patient feedback on experiences and outcomes

Patient centred program evaluation methods

Although many of CheckUP’s programs have been evaluated over the years to better understand their impact, since 2021 CheckUP has invested in building in-house evaluation capacity to collect evidence of value-based healthcare by focussing on patient reported experience and outcome measures (PRMs).

CheckUP has developed and validated a patient reported experience measure (PREM) tool measuring the degree to which Aboriginal and Torres Strait Islander patients experience culturally safe eye and ear surgery pathways.

CheckUP is offering Outreach eye and ear surgery providers a PRM data analysis and reporting service for providers in rural and remote hospitals and clinics where local survey administration/ data collection can be organised. This CheckUP service includes:

Online training and orientation

Administration of the PREM tool as well as to the use of two Patient Reported Outcome Measures (PROMs), specifically developed and validated for use with eye and ear surgery patients.

Data collection and entry

Make use of CheckUP’s digital survey platform and/or mail hard copy surveys directly to CheckUP for data entry.

Data analysis and report-writing

Feedback reports including recommendations for improvement based on patient comments.

CheckUP’s Cultural Safety Patient-Reported Experience Measure (PREM)

The Federally funded Eye and Ear Surgical Support (EESS) program in Queensland was CheckUP’s first foray into an enhanced focus on measuring what matters to patients and providing patient centred quality improvement recommendations back to service providers.

View report summary

Work with us

CheckUP are is interested in working with all outreach providers interested in incorporating patient feedback into their practices’ quality improvement processes. CheckUP are currently collaborating with several providers and program fund holders keen to develop patient reported measures relevant to their specific environments and health service pathways.

Interested in implementing patient centred program evaluation methods?

CheckUP welcomes your expressions of interest in patient-centred program evaluations. If you would like to discuss exploring innovative methods to collect patient feedback specific to your needs, please contact CheckUP Lead Evaluator Philippa Hawke.

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Culturally appropriate evaluation processes

 

CheckUP aims for culturally appropriate evaluation processes to be embedded in all Aboriginal and Torres Strait Islander health service provision. To this end, CheckUP has been identifying and training interested Aboriginal and Torres Strait Islander Health Workers/ Practitioners in evaluation methods and the administration of the Eye and Ear Surgery Support (EESS) patient reported experience measure (PREM) in particular.

Case Studies

CheckUP’s Cultural Safety Patient-Reported Experience Measure (PREM)

The Federally funded Eye and Ear Surgical Support (EESS) program in Queensland was CheckUP’s first foray into an enhanced focus on measuring what matters to patients and providing patient centred quality improvement recommendations back to service providers.

View poster

Learnings from patients’ feedback for CheckUP EESS Program Manager

Jacqui Hawgood CheckUP’s, Surgical Support Manager for the Eye and Ear Surgical Support (EESS) program, discusses how program evaluation has not only informed the coordination process of the program but has also benefitted the specialists, hospitals and Aboriginal health services involved in delivering care.

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The Skin Cancer Early Detection (SCED) Program Patient Reported Measure

As part of CheckUP’s commitment to ensuring services meet patient needs in appropriate ways, a new patient feedback survey has been developed in collaboration with the SCED project’s Steering Committee and Advisory Committee.

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