By Carissa McAllister, First Nations Industry Workforce Advisor (Health and Social Assistance)

Workforce Planning builds the economic strength of First Nations Health and Community Services. For First Nations health and community services, economics is not about wealth. It is about thriving communities, centred by culture, families and the right to self-determination. The financial sustainability of a First Nations health or community service is inseparable from the strength, capability, and sustainability of its workforce.

Across rural and remote Queensland, we know First Nations health and community services operate in environments shaped by historical inequity, workforce shortages, and rising demand for care. On the surface, the challenges are financial: tight budgets, short-term funding cycles, recruitment pressures, compliance requirements, and increasing operational costs. Beneath these pressures, however, lies the deeper driver of sustainability: whether the service has the right people, in the right roles, with the right skills, supported in the right way to deliver culturally responsive, community-led care.

This is where workforce planning shifts from being a technical process to becoming a strategic lever for economic resilience. For First Nations health and community services, workforce planning is not simply about filling vacancies or forecasting shortages. It is about strengthening the foundations of services so they can remain stable, responsive and community-led in the face of changing demand and funding pressures.

Strong Futures Start Here

In response to these realities, CheckUP’s created the Strong Futures Start Here approach to workforce planning to recognise that thriving services begin with people. Stemming from and extending upon national and Queensland workforce, health and specific Aboriginal and Torres Strait Islander frameworks and strategies, the approach translates high-level policy into practical action. It provides a clear, accessible guide that enables services to begin workforce planning immediately with their teams, rather than waiting for external solutions and funding.

Strong Futures Start Here is designed to support organisations to assess their current workforce position, identify future risks and opportunities, and develop practical strategies that align workforce capability with community need. It moves workforce planning from a compliance requirement to a leadership practice embedded in everyday operations.

The Strong Futures Starts Here approach focuses on building workforce strength with empowered leadership, courageous communication and strong pathways for workforce development and transformation. It means creating environments where difficult conversations about sustainability, succession and service delivery can occur constructively. It also means investing in skills development, career pathways and culturally responsive workplaces that attract and retain local talent.

Empowered leadership, courageous communication and strong pathways

Empowered leadership is central to this work. When leaders move beyond reactive recruitment and focus on long-term vision with workforce capability, they can align workforce design with community priorities. In doing so, leaders balance financial stewardship with community and cultural responsibility.

Courageous communication strengthens impact. Open, facilitated dialogue enables teams and communities to discuss challenges honestly and build a path forward on a united journey to create opportunities. When these conversations occur in culturally responsive spaces, solutions reflect both operational realities and community expectations. Transparency reduces inefficiency and builds shared accountability.

Strong pathways are equally critical. Career progression, mentoring and leadership development create opportunities for local people to train, work and lead within their communities. This reduces workforce leakage to metropolitan areas and strengthens local economic participation, generating lasting social and economic benefit.

The financial dimensions of rural First Nations health and community services cannot be separated from workforce capability and cultural strength. Embedding workforce planning into organisational strategy strengthens retention, enhances productivity, reduces reactive spending, and improves service continuity. It is more than an operational tool, it is a pathway to economic resilience, cultural continuity, and long-term health equity.

Strong futures for First Nations health and community services are built on strong workforce foundations. By centring people, culture and community leadership, workforce planning underpins sustainable services and empowered communities.

More than an organisational tool, workforce planning strengthens economic sustainability, supports self-determination and keeps services resilient, culturally responsive and future-focused.

➡️  Visit the Strong Futures Starts Here web page

CheckUP’s Health Industry Workforce Advisor (IWA) Alina Khalid recently attended the 2025 APNA Festival of Nursing, joining nurses and health leaders from across Australia to explore the future of primary health care.

The conference showcased a range of innovative workforce models and tools including shared medical appointments, the use of AI to augment healthcare providers, team-based approaches such as GP–Aged Care Nurse coordination models. These sessions provided valuable insights into how different models can strengthen access to care, improve collaboration, and better support both patients and providers.

For CheckUP, being part of events like this ensures that our IWA program continues to bring up-to-date workforce knowledge, ideas, and innovations back to the practices and providers we work with every day. This means our clients benefit not only from direct workforce support but also from the latest thinking across Australia’s primary care sector.

The Industry Workforce Advisor program supports small to medium health and community services businesses to address workforce challenges, diversify their workforces, and support workforce and productivity growth. Find out more by selecting the button below.