Tuesday 10 June 2025 | For immediate distribution
Over 5.5 million Australians live with disability; 3 in 4 people live with a physical disability, 1 in 10 people experience some form of learning disability and 1 in 5 people have a mental or behavioural disability, as reported by the Australian Bureau of Statistics.
Disability Friendly Business Basics Training has been created to support small to medium-sized businesses in identifying potential barriers that stop people with disability from accessing goods or services. Being disability friendly isn’t just the right thing to do – it’s also a profitable business decision. With over 495,000 small businesses in Queensland contributing to the state’s economy (Business Queensland, 2025), small business owners are well-positioned to grow their businesses with free, practical training.
CheckUP Australia CEO, Ann Maree Liddy said, “People with disability should have the same access to quality products and experience genuine customer support, whether they are getting their haircut, shopping or calling a customer service centre. Over 1.2 million people in Queensland live with disability, and we need to support all Queenslanders fairly.
The Disability Friendly Business Basics Course is a tremendous opportunity for small business owners because people with disability are known to return to businesses that are truly inclusive and provide an excellent customer service experience.”
This new micro-credential will provide businesses with the knowledge, skills, and confidence to engage more effectively with customers with disability, deliver stronger services, build their reputation as an accessible and welcoming business, plus complement existing workplace practices and policies.
The course covers three key topics:
· Appropriate services for people with disability
· Biases and assumptions and
· Communicating and understanding behaviour.
Each micro-credential provides practical information and steps to support an inclusive customer experience. Learners can track their progress and incorporate training into their work day.
Disability Friendly Business Basics is available now at no cost.
To register for the course, visit Disability Friendly Business Basics.
This program is proudly funded and supported by the Queensland Government.
CheckUP Australia
CheckUP is a not-for-profit organisation dedicated to improving the health and wellbeing of people and communities in need, especially those in rural, regional, and remote areas. We are committed to advancing equity in healthcare by strategically collaborating at both regional and local levels, ensuring that health and community services are more accessible and responsive to people who need them most.
Media enquiries
David Millichap, CheckUP
P. 07 3105 8300
E. dmillichap@checkup.org.au