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Queensland Mental Health Week

Who we are

CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.

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Partner with us

There are so many ways you can support the work of CheckUP and our vision of better health for the people and communities that need it most.

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News & publications

Read the latest news and publications from CheckUP.

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Connect for Mental Health at CheckUP’s September QPHCN event – proudly sponsored by Carole Cooper Consulting

Join CheckUP for the next Queensland Primary Health Care Network (QPHCN) forum, a dedicated space for leaders and professionals in the primary healthcare sector to connect, collaborate, and discuss pressing issues. This 90-minute session will focus on the crucial topic of mental health, providing valuable insights and fostering collaboration in the lead-up to Queensland Mental Health Week. The 2025 Queensland Mental Health Week theme is ‘Connect for mental health’.

Download the QPHCN event flyer  |  Register for the event

Save the date and stay tuned for the announcement of expert speakers!

Carole Cooper

With more than 25 years of experience across business and People & Culture, Carole Cooper is recognised as one of Australia’s leading experts in cultural transformation with a particular focus on challenging workplaces not delivering on potential.

Carole brings sharp insight, practical tools and grounded leadership experience to every engagement. She previously led the People & Culture function for global ASX-listed company Flight Centre, where she helped shape one of Australia’s most high-performing, people-centred workplaces at scale.

Today, Carole partners with boards, CEOs, executive teams and People & Culture leaders across Australia to shift cultures that feel stuck, disconnected or misaligned with business goals. Her work focuses on creating cultures where clarity, accountability and engagement drive sustained performance.

Carole is a trusted speaker, advisor and mentor. She facilitates executive programs, supports leadership teams in transition, and helps organisations move from well-meaning intent to meaningful, measurable change.

Her clients say they:

To find out more, or to connect with Carole, please visit www.carolecooperconsulting.com

Register for the event

Essential Disability Friendly Business Basics Training is now available for small to medium-sized businesses in Queensland  

Tuesday 10 June 2025 | For immediate distribution

Over 5.5 million Australians live with disability; 3 in 4 people live with a physical disability, 1 in 10 people experience some form of learning disability and 1 in 5 people have a mental or behavioural disability, as reported by the Australian Bureau of Statistics.

Disability Friendly Business Basics Training has been created to support small to medium-sized businesses in identifying potential barriers that stop people with disability from accessing goods or services. Being disability friendly isn’t just the right thing to do – it’s also a profitable business decision. With over 495,000 small businesses in Queensland contributing to the state’s economy (Business Queensland, 2025), small business owners are well-positioned to grow their businesses with free, practical training.

CheckUP Australia CEO, Ann Maree Liddy said, “People with disability should have the same access to quality products and experience genuine customer support, whether they are getting their haircut, shopping or calling a customer service centre. Over 1.2 million people in Queensland live with disability, and we need to support all Queenslanders fairly.

The Disability Friendly Business Basics Course is a tremendous opportunity for small business owners because people with disability are known to return to businesses that are truly inclusive and provide an excellent customer service experience.”

This new micro-credential will provide businesses with the knowledge, skills, and confidence to engage more effectively with customers with disability, deliver stronger services, build their reputation as an accessible and welcoming business, plus complement existing workplace practices and policies.

The course covers three key topics:

· Appropriate services for people with disability

· Biases and assumptions and

· Communicating and understanding behaviour.

Each micro-credential provides practical information and steps to support an inclusive customer experience. Learners can track their progress and incorporate training into their work day.

Disability Friendly Business Basics is available now at no cost.

To register for the course, visit Disability Friendly Business Basics.

This program is proudly funded and supported by the Queensland Government. 

 

CheckUP Australia
CheckUP is a not-for-profit organisation dedicated to improving the health and wellbeing of people and communities in need, especially those in rural, regional, and remote areas. We are committed to advancing equity in healthcare by strategically collaborating at both regional and local levels, ensuring that health and community services are more accessible and responsive to people who need them most.

Media enquiries

David Millichap, CheckUP
P. 07 3105 8300
E. dmillichap@checkup.org.au

Find out more

Critical Skin Cancer Education Scholarships now available for Queensland GP’s

16 May 2025

Today at the Australasian Skin Cancer Congress held on the Gold Coast, the Queensland Deputy Premier, Hon Jarrod Bleijie, attending alongside his mum Christine, a melanoma survivor, announced a new lifesaving initiative which will support 12 General Practitioners based in regional Queensland to access world-leading education to help them better detect and treat the potentially deadly disease.

Queensland has the highest rate of both melanoma and non-melanoma skin cancers, making it the skin cancer capital of the world.

The initiative, which will be delivered and jointly funded by Skin Cancer College Australasia and Queensland Health through CheckUP’s Skin Cancer Early Detection (SCED) program, aims to upskill GPs based in rural, regional, and remote locations where such services are limited or non-existent.

Deputy Premier Bleijie said skin cancer impacted thousands of Queensland families, including his own.

“We were all shocked when my Mum was diagnosed with melanoma in 1993,” he said.

“It started as a small, itchy mole on her back, which was removed. However, the melanoma sadly returned 13 years later as a stage 3 diagnosis. Her treatment required more surgery and the only further option at the time was to join a clinical trial to try and stop the spread of the deadly disease. We know thousands of Queenslanders have a similar story and as a Government, we are committed to improving the early detection and treatment of skin cancer for more families, just like mine.”

Christine Bleijie survived and has subsequently dedicated her life to support other people facing a diagnosis of melanoma across Australia by volunteering with Melanoma Patients Australia.

Victoria Beedle, CEO of Skin Cancer College Australasia said, “We congratulate and thank the Queensland Government for supporting this initiative. Providing high quality education on the
detection and treatment of skin cancer to our general practitioners in rural and regional areas could not be more important as they are often the only medical professional that patients can access, and we know that an accurate diagnosis can be a matter of life or death.”

CheckUP’s CEO, Ann Maree Liddy said:The Skin Cancer Early Detection Program is focused on creating fairer access to professional assessment and treatment of skin cancer for Queenslanders most in need and our new joint initiative will mean more doctors have access to high quality education they need to accurately diagnose and treat skin cancers early.”

Since the SCED program commenced in mid-2023, 1,957 Queenslanders living in rural and remote communities have accessed a skin cancer early detection clinic and had their skin checked. Of these patients, 563 received treatment for suspected skin cancers with 67% of these patients having histologically proven cancers detected.

The Skin Cancer Early Detection Program is proudly supported by the Queensland Government.

Submit your scholarship application today!

To find out more about the available scholarships for General Practitioners and how to access them visit Critical Skin Cancer Education Scholarships now available  or email education@skincancercollege.org

Learn more

About Skin Cancer College Australasia

The Skin Cancer College Australasia provides a strong and collective voice to skin cancer medicine practitioners across Australia and New Zealand. We lead education excellence in the Trans-Tasman region. We aim to ensure high quality, equitable access to the diagnosis, treatment and ongoing management of skin cancer to patients and communities across Australia and New Zealand.

About CheckUP

CheckUP is a not-for-profit organisation dedicated to improving the health and wellbeing of people and communities in need, especially those in rural, regional, and remote areas. We are committed to advancing equity in healthcare by strategically collaborating at both regional and local levels, ensuring that health and community services are more accessible and responsive to people who need them most.

 

Critical Skin Cancer Education Scholarships

Skin Cancer College Australasia has partnered with CheckUP and the Queensland Government to help more Queenslanders access skin cancer early detection services.

If you are a General Practioner (GP)* committed to making a positive impact and supporting Queenslanders in early skin cancer detection and treatment, apply today.

Why submit your application?

This new initiative will support 12 GPs based in regional Queensland to access world-leading education to help them better detect and treat the potentially deadly disease.

Who can apply?

*These scholarships are for GPs practicing in the following HHS regions: Mackay, Townsville, North West, South West, Central Queensland and Central West.

What will the scholarship include?

Introduction to Skin Cancer course (6.5 CPD hours) and Certificate of Dermoscopy (27 CPD hours).

Who will deliver and fund the training?

The initiative, which will be delivered and jointly funded by Skin Cancer College Australasia and the Queensland Government through CheckUP’s Skin Cancer Early Detection (SCED) program, aims to upskill GPs based in rural, regional, and remote locations where such services are limited or non-existent.

The Skin Cancer Early Detection Program is proudly supported by the Queensland Government.

How will this training support Queenslanders?

Queensland has the highest rate of both melanoma and non-melanoma skin cancers, making it the skin cancer capital of the world. Since the SCED program commenced in mid-2023, 1,957 Queenslanders living in rural and remote communities have accessed a skin cancer early detection clinic and had their skin checked. Of these patients, 563 received treatment for suspected skin cancers with 67% of these patients having histologically proven cancers detected. Through this training, more Queenslanders will be able to access vital skin cancer checks, early detection, and treatment.

Scholarship Launch

Read about the Skin Cancer Education Scholarships launch held at the Australasian Skin Cancer Congress on the Gold Coast. Queensland Deputy Premier, Hon Jarrod Bleijie, attended alongside his mum Christine, a melanoma survivor, and announced the initiative.

Update: The scholarship application period has now closed. Thank you for your interest.

About Skin Cancer College Australasia

The Skin Cancer College Australasia (SCCA) provides a strong and collective voice to skin cancer medicine practitioners across Australia and New Zealand. They lead education excellence in the Trans-Tasman region and aim to ensure high quality, equitable access to the diagnosis, treatment and ongoing management of skin cancer to patients and communities across Australia and New Zealand.

About CheckUP

CheckUP is a not-for-profit organisation dedicated to improving the health and wellbeing of people and communities in need, especially those in rural, regional, and remote areas. We are committed to advancing equity in healthcare by strategically collaborating at both regional and local levels, ensuring that health and community services are more accessible and responsive to people who need them most.

 

Images: The images below show patients undergoing skin checks.

Skin Patrol are pictured with a patient.

Submit your Skin Cancer College Australasia Scholarship Application

Angel Flight’s rural medi-flight service: taking health professionals to the bush and beyond

CheckUP proudly acknowledges Angel Flight’s Rural Medi-Flight Service for making healthcare accessible to remote communities and beyond.

Over the past three years, Angel Flight has seen a significant increase in demand for transporting health professionals to rural and remote communities across Australia. In response, Angel Flight launched its Rural Medi-Flight service in early 2024—an innovative approach that flips the traditional model of flying rural patients into the city by instead flying doctors, allied health professionals, and medical students directly into rural and remote communities.

The Rural Medi-Flight service aims to address the urgent healthcare gap in rural Australia while providing busy health professionals with safe, cost-efficient, and reliable air transport to hard-to-reach communities. The service is designed to bring healthcare directly to the bush, minimising travel disruptions for medical practitioners and allowing them to spend more time with patients and less time in transit.

A professional and reliable service

The dedicated air service operates to the highest standards, under the Air Transport Category, and is flown by highly experienced airline pilots with Instructor and Check and Training Captain status. Angel Flight’s health professional passengers have consistently praised the professionalism and efficiency of the service, noting that the direct flights save them valuable time, allowing for more patient care and less travel stress.

One medical professional shared, “Being able to fly directly to the community without lengthy travel connections means I can dedicate more time to my patients. The professionalism of Angel Flight’s service makes the entire journey seamless and stress-free.”

The aircraft used for Rural Medi-Flights is a comfortable 8-10 seat, cabin-class, twin-engine plane affectionately named Kayla—a tribute to an Angel Flight passenger who flew 400 missions before sadly losing her health battle at the age of 23. Kayla’s size and versatility enables it to land at all country town airfields, making it perfect for reaching remote areas.

Making an impact across Queensland

Since its launch, the Rural Medi-Flight service has flown specialists, allied health professionals, and medical students to 22 communities and counting, from Birdsville to Blackall, Monto to Mornington, the service has become an invaluable lifeline for rural areas that previously faced long waiting times or extensive travel to access medical care.

Angel Flight CEO Marjorie Pagani highlights the importance of this service:

“There is a real and immediate need to get doctors to where they’re most needed in rural Queensland—places like Burketown, Doomadgee, and Gununa. In the past 12 months alone, we’ve flown over 300 missions for health professionals in Queensland. Without a dedicated second aircraft in the north, we’re turning away missions we know could make a life-saving difference.”

Image: “Kayla” the aircraft used for Rural Medi-Flights at dusk.

A vision for national expansion

With the success of the Queensland-based service, Angel Flight is planning to expand the Rural Medi-Flight model into a national operation, with dedicated aircraft based in each capital city as well as key regional hubs like Cairns and Port Hedland. However, this ambitious vision will only be possible with government or significant private funding.

Until then, Angel Flight remains committed to sustaining its current operations, ensuring that doctors can continue reaching the communities that need care the most.

Angel Flight’s Rural Medi-Flight Service
Angel Flight’s Rural Medi-Flight Service

To learn more about Angel Flight’s Rural Medi-Flight service, please contact Angel Flight’s friendly flight coordinators who work their magic every day to keep these vital services flying.

Contact: mail@angelflight.org.au
Phone: 07 3620 8300

Visit website
CheckUP Outreach
CheckUP Outreach

Interested in becoming an Outreach Provider with CheckUP?Through our range of health programs and initiatives, we have an established footprint in over 180 communities across Queensland: delivering over 170,000 occasions of service per year to Aboriginal and Torres Strait Islander people and people living in rural and remote communities.

Learn more about health services at CheckUP

Healthcare: Small business matters!

CheckUP recently co-hosted QPHCN Healthcare: Small business matters! event with Country to Coast QLD PHN.

We extend our sincere thanks to Country to Coast PHN for co-hosting this event held on the Sunshine Coast and everyone who joined us on 3 April, 2025. It was a great opportunity to connect, learn and gain insights into workforce solutions.

Gillian Ingram, Deputy Director of Education and Workforce at Country to Coast Primary Health Network, and Louise Hauser, Program Manager at Workforce Evolve, Business Chamber Queensland provided valuable insights and resources. CheckUP Workforce and Industry speakers shared information about workforce solutions, funding opportunities, and free workforce support available for small to medium-sized healthcare businesses. Additionally, CheckUP highlighted that there are resources to help strengthen the NDIS small business market and develop a skilled health and community services workforce.
Access Worforce Evolve's Presentation here
Access Worforce Evolve’s Presentation here

Louise Hauser, Program Manager at Workforce Evolve, Business Chamber Queensland provided valuable insights and resources.

Download
CheckUP Workforce team and Country to Coast co-hosted Healthcare: Small business matters!

Contact CheckUP’s Workforce and Industry Team

P: 07 3105 8300

E: info@checkup.org.au

World Hearing Day: Children’s ear checks at school

World Hearing Day is held on 3 March each year to raise awareness of how to prevent deafness and hearing loss and promote ear and hearing care across the world.

CheckUP manage the Healthy Ears: Better Hearing Better Listening (Healthy Ears) program. Providing services in urban, rural, regional, remote and very remote communities across Queensland, the Healthy Ears program aims to increase access to ear and hearing health services for the prevention, diagnosis, treatment and management of hearing health conditions in First Nations children and youth.

Otitis media (inflammation and/or infection of the middle ear) is the main condition contributing towards hearing loss in First Nations children. Experiencing hearing loss in childhood can affect speech and language development, and may lead to behavioural problems, early school leaving, limited employment options and increased contact with the criminal justice system (Burns and Thomson 2013).

Health promotion and regular routine ear and hearing health checks are integral for preventable hearing loss. Care for Kids’ Ears offers information and resources about ear health for parents, carers, teachers, teachers’ aides, early childhood workers and health professionals. The resources aim to help reduce rates of otitis media among Aboriginal and Torres Strait Islander children. These are free and available to order now on the National Aboriginal Community Controlled Health Organisation’s website.

Left image: Michaela Pacini TCHHS Maternal Child and Family Nurse with patient. Right image: Kirsten Tregenza TCHHS Audiologist with patient.

Through the Healthy Ears program, CheckUP support the Torres and Cape Hospital and Health Service’s (TCHHS) Ear and Hearing Health multi-disciplinary team to facilitate children’s ear checks across rural and remote Cape communities.

Recently TCHHS’s Maternal Child and Family Nurse Michaela Pacini was joined by Audiologist Kris Tregenza, Aboriginal and Torres Strait Islander Health Practitioner Maria Smith and Pormpuraaw Health Worker Carolyn Brian at Pormpuraaw State School to perform ear health checks for all the children.

87% of children currently enrolled at Pormpuraaw State School and in community were screened over two and a half days. The children were excited to have their ears checked, with the team using the video otoscopy which is an examination which allows the kids to see live footage of the inside of their ear canals, followed by the tympanometry and audiometry ‘listening game’ equipment making the ear check fun and engaging.

It was a great outcome as no active ear infections were identified and just over a handful of kids need new Audiologist referrals.

Healthy Ears is managed by CheckUP and is supported by funding from the Australian Government Department of Health and Aged Care under the Indigenous Australians’ Health Programme.

Left image: Maria Smith TCHHS Health practitioner with patient. Right image: Kirsten Tregenza TCHHS Audiologist with patient.

Learn more about CheckUP’s Healthy Ears program

The aim of the Healthy Ears program is to increase access to a range of
ear and hearing health services, including expanded primary
health for Aboriginal and Torres Strait Islander children and
youth (0-21 years) for the prevention, diagnosis, treatment
and management of ear and hearing health conditions.

Learn more

Learn more about World Hearing Day

World Hearing Day is held on 3 March each year to raise awareness on how to prevent deafness and hearing loss and promote ear and hearing care across the world.

Learn more

Building a stronger workforce: BlueCare’s approach to training and placement

BlueCare, a prominent provider of in-home care and aged care services in Queensland, have been navigating the challenges of workforce attraction in a competitive labour market.

With a team of around 8,500 employees and 500 volunteers, BlueCare recognises the need for a consistent influx of skilled personal care workers, especially as demand for services continues to rise.

To address workforce shortages and retention issues, BlueCare have adopted a “Grow Our Own” strategy, including forming partnerships with selected Registered Training Organisations (RTOs) to enhance training and placement opportunities for students.

However, while RTO partners provide access to a pool of students, challenges remain. Many students are not located in the areas where the organisation has immediate workforce needs. Additionally, placements do not always align with students career aspirations, resulting in lower conversion rates from placement to employment.

To tackle these issues, BlueCare has implemented several practical solutions. Including:

line illustration of school building
Increasing educational partnerships
Line illustration of graduation cap, dollar sign and open book.
Employing personal care students as they train
line illustration of a person in front of two arrows pointing upward. In front of the person is a cog and a star.
Upskilling existing employees

BlueCare have increased their educational partnerships from three to seven, ensuring better alignment with staffing needs. A placement request template has been introduced to gauge student availability and interest, while a workforce attraction flyer has been created to help students find job openings and submit inquiries.

Furthermore, the organisation has developed a strategy that enables personal care students to be hired as supervised (unqualified) personal carers prior to or during their placements, allowing them to gain valuable experience and receive paid shifts.

Existing employees also have opportunities to undertake paid training and participate in practical placements to upskill and advance their careers.

On top of these initiatives, BlueCare has seen success in its traineeship program, with over 433 traineeships initiated since February 2022 and a retention rate of 71%.

By continuing to foster a supportive learning environment, BlueCare aims to strengthen its workforce and ensure that qualified personal care workers are available to meet the needs of the community.

CheckUP’s Industry Skill Advisors

CheckUP are the Industry Skills Advisor (ISA) for the health and community services sector.

Industry Skill Advisors engage with employers, small business and Industry stakeholders to provide high-quality, evidence-based industry advice and intelligence about current and emerging industry directions, regional skill needs, training solutions and employment opportunities.

Learn more
BlueCare

BlueCare

BlueCare are one of Queensland’s largest providers of in-home care, residential aged care and retirement living.

Established in 1953 and part of UnitingCare, BlueCare is committed to ensuring that communities can lead fulfilling lives while placing clients and their families at the heart of care.

Visit site

CheckUP patient feedback update

CheckUP is excited to report that patient feedback survey responses are starting to flow in and a number of providers have already received their first personalised feedback reports.

The state-wide results from over 250 responses between July and December 2024 have been extremely positive and the first weeks of January have seen another 50 arrive.

We would love to be able to provide you all with your own feedback directly from your patients and increase your value-based healthcare capabilities. We are aiming for one thousand responses state wide for 2024-2025 with as much patient and provider representation as possible, so please get involved in this important quality improvement activity.

 

State-wide results for July-December 2024:

(n=60) told us they would not be able to access that service type if it was not delivered locally.

of responses where cultural background was entered (n=123) were from Aboriginal and/or Torres Strait Islander patients.

Experience of care:

 

felt listened to (87% Strongly Agreed) (n=111)

felt their culture, community and/or identity was respected (88% Strongly) (n= 111)

received the help they wanted (91% Strongly Agreed) (n=229)

Outcomes of care:

 

increased their awareness of their health condition (79% Strongly Agreed) (n=78)

know more about how to improve their health condition (73% Strongly Agreed) (n= 113)

were more likely to take action to improve their health-related behaviours/lifestyle/habits (70% strongly Agreed (n= 106)


“I feel really driven to improve, especially after (Provider’s name)’s visit”
“(I need to) Improve eating habits and do more exercise, more protein intake”
“Through my appointments I’m able to get the medication/treatment I need and info to manage my health, which furthers my ability to improve my lifestyle behaviours.”

– Patient survey responses

A variety of survey formats (paper and digital) have been developed to suit individual patient preferences. Information and resources were mailed out to providers in late 2024 in an evaluation pack.

If your patients are comfortable with online entry, ask your Regional Coordinator for a loan of their CheckUP feedback iPad or hand out the A4 posters or small business cards with the QR code included in your evaluation packs sent out late last year. Otherwise select from the range of paper surveys you were sent and contact your Regional Coordinator when you need refills.

Want to receive a personalised feedback report?

To receive a personalised patient feedback report please ensure you have included your Provider name and town at the top of patients’ surveys before you hand them out. CheckUP will provide a report to you each time your surveys reach between 10 to 20 responses following a visit.

Contact your Regional Coordinator or CheckUP’s Evaluation Lead, Philippa Hawke phawke@checkup.org.au if you have distributed surveys and would like to know how many have been returned.

Learn more about CheckUP’s Evaluation program

Focus on podiatry

CheckUP contracts 20 podiatry providers to deliver Outreach services to 65 unique locations across the state.

CheckUP funded podiatrists play a critical role in managing lower limb issues and chronic disease management in high need communities. They also provide upskilling to local health professionals to manage issues between podiatry visits and engage with patients to better understand and manage their chronic conditions.

Accessibility of services closer to home and health outcomes are two main priorities in managing and delivering Outreach programs. Across the 733 podiatry visits delivered to date, providers have reported positive outcomes including:

A patient presented who was unaware of his neuropathy and subsequent wound under his foot. Whilst it was infected, we caught it before it was left to become chronic, and I was able to get him in to see his GP that day for antibiotics, and together we fitted him for a Darco shoe. If he hadn’t come in for this appointment, it is likely that his wound and the infection would have progressed to see him develop a chronic ulcer.

– North and West Remote Health podiatrist

 

‘We are seeing many people coming back from hospital after toe or forefoot amputations. We are able to assist them with follow up dressings and medical care. It is satisfying and valued to be able to assist people to come home. There are also a number of people having health checks, care plans and team care arrangements.’

– Ruth Connors

I was able to encourage and educate all clients and when clients take interest you know you’ve made the situation more visible to them so they can act on it.’

– Diabetes & Health Solution’s podiatrist

There has been a consistent increase in the number of clients attending podiatry in Roma. Always a pleasure to be able to provide this service to the Roma community.’

– Institute of Urban Indigenous Health’s podiatrist

It was particularly lovely to read the comments in a recent report from Andrew Khoury who provides a popular podiatry service to Kilkivan; ‘This has been a very successful year professionally and regionally. We will endeavour to provide the same competent level of care in 2025. Thank you, CheckUP, for your ongoing support during this year. Wishing you all a wonderful Christmas season’. We certainly appreciate your ongoing commitment to Outreach, along with all our providers.

Outreach services are designed and delivered considering the quadruple aims of improved:

  • health outcomes
  • patient experiences
  • provider experiences
  • effectiveness and efficiency

We understand that delivering Outreach services can be challenging and you need to manage your own wellbeing and avoid burnout.

If you missed the webinar on Strengthening Staff Wellbeing In The Health Sector with Dr Liz Crowe, you can access it here.

The Australian Podiatry Association’s latest issue of Stride also has a personal perspective article on Burnout in podiatry and working to mitigate the risk of burnout.

Podiatrist with patient

A CheckUP provider is pictured with a patient above.