Search

Search

Suggestions

Outreach programs

Membership

Health workforce

Health services

Online training

Provide feedback

Queensland Mental Health Week

Who we are

CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.

View all

Partner with us

There are so many ways you can support the work of CheckUP and our vision of better health for the people and communities that need it most.

View all

News & publications

Read the latest news and publications from CheckUP.

View all

How local care shaped one Emerald family’s future for the better

In March 2024, ten-year old Summer’s world shifted in the Emergency Department at Emerald Hospital. Diagnosed with Type 1 Diabetes, Summer was airlifted by a CapRescue helicopter to Rockhampton.

For her mum, those first moments were a whirlwind. But one thing stood out: meeting diabetes educators Carolanne Boland and Dr Louise Russell from the Emerald Diabetes Clinic.

“We didn’t know then how important their support would become,” Summer’s mum said. “The time away in hospital was a blur, but what stood out was knowing that when we went back home to Emerald, we wouldn’t be alone.”

Getting the care that matters

At their first clinic appointments, Carolanne and Dr Russell walked the family through their options for ongoing treatment, focusing on insulin pump technology which allows insulin to be delivered directly into the body with a thin tube called a canula. By the end of April 2024, Summer was equipped with her first pump, a huge milestone many families wait months to achieve.

“While I didn’t know this at the time, I later discovered that without the Emerald clinic, we would have faced a lengthy wait and likely would have needed to travel to Hervey Bay for similar specialist care,” her mum explains.

Instead, Summer’s been continually supported by a highly qualified and experienced  local healthcare team and supplemented by specialists from Queensland Children’s Hospital through both telehealth and in-person consultations.

Summer being transported by CapRescue helicopter with a flight paramedic monitoring her care during the medical emergency transfer.

More than medical appointments

“This approach has been nothing short of incredible for Summer,” her mum said. “Not only has she developed strong relationships with her health team, but she’s also returned to her happy, healthy self in record time.”

The clinic has been able to give Summer’s family something just as meaningful as medical management, they’ve given her a sense of community, a group of passionate people along for the ride.

“The clinic has done more than manage her medical condition. It’s given us a sense of community during a challenging time and ensured that distance wasn’t a barrier to exceptional healthcare.”

Summer with her mother outside their home, showing her recovery and resilience after her medical emergency.

Local care matters

The Emerald Diabetes Clinic is part of CheckUP’s Rural Health Outreach Fund program, which has delivered over 56,000 appointments across 111 communities as of 2024. Each of those appointments represents a family like Summer’s getting access to care that would otherwise mean hours of travel, time off work, and nights away from home.

Healthcare professionals like Carolanne and Dr Louise demonstrate what genuine commitment to regional communities looks like. They bring expertise, certainly. But they also bring something equally important: the understanding that good healthcare means being there when families need you most.

For Summer’s family, having that support locally made a difficult situation manageable, and for Summer, it meant getting back to being a ten-year-old.

Summer at home using a medical monitoring device as part of her ongoing care and recovery.

Summer’s story shows that committed providers like Carolanne and Dr Louise have a huge impact on people who live remotely. Accessible and quality healthcare in rural and remote communities isn’t only the right thing to do – it’s necessary for a better Queensland.

CheckUP providers are committed to delivering quality healthcare to rural and remote communities.

For more information about CheckUP’s Outreach program