My role
Why did you choose to apply for work at CheckUP?
Because I loved the opportunity to travel and engage with communities, which I am very passionate about making a difference in small ways.
What does a typical day at work look like for you?
My typical day at work involves:
- Checking phone messages and attending to urgent emails
- Reviewing the Outreach Dashboard (OR reports, visit dates, etc.)
- Attending Teams meetings and making calls
I continue with addressing any outstanding needs with providers and Hospital and Health Service (HHS), checking overall provider performance, and reading clinician notes. I reach out via call or email to assist outreach services that are struggling or need external support to deliver care.
How does your role contribute to rural and remote communities?
My role contributes through collaboration, engagement, and building trust within communities—including hospitals, ACCHOs, North Queensland Primary Healthcare Network (NQPHN), and partners like NDIS and Aged Care teams. By working across a diversified workforce, we achieve health targets and contribute immensely toward closing health gaps.
What’s the biggest transformation you see with people that you support?
The biggest transformation is seeing that they no longer have to leave their families to travel long distances for services, witnessing the smiles on their faces, and having the community acknowledge our work.
What’s your favourite part about CheckUP?
My role as Regional Coordinator FNQ. CheckUP gave me the opportunity and flexibility to own my role and work collaboratively with stakeholders, providers, and clients to deliver health services.
What’s the most rewarding part of your role?
Making a difference in the community through the delivery of priority needs with the support of outreach teams—bringing better healthcare closer to home.
Lilli’s advice for people considering rural support work
“Do not come with set expectations. Be flexible, have patience, and be able to build trust. Listen and learn about the people, adopt an open-minded approach, and be cheerful. Every location has a unique approach, but just be who you are—you are there to deliver the service and care for the community.”
Where can people contact you?
Reach out directly via email at ltomonu@checkup.org.au or call – 0499 743 203.
Learn more about CheckUP Health Services