Armed with these national and global best practices, Alina and Carissa are more focused than ever on helping Queensland’s Health and Community Services employers turn these ideas into action. By using data-driven insights, best practice and strategic planning, they can help you align your business goals with a workforce strategy that grows, nurtures, and retains the responsive team you need.
In the leadup to CheckUP’s next Queensland Primary Health Care Network (QPHCN) forum on 4 September 2025, focused on connecting for mental health, we sat down with proud event sponsor and Cultural Transformation Expert, Carole Cooper Consulting, and gained insights into workplace culture and mental wellbeing.
We asked Carole why mental health is important for cultural transformation and for the people we support?
Carole said, “Psychological safety is the buzzword at the moment, but from my perspective, it really is about having a great, healthy culture. If you have a good culture… you will have psychological safety.”
“If you have a great culture, your people will reflect that with the people that they deal with every single day. And a great culture will also help you look after your people in a really meaningful way.”
The cost of poor mental health
We asked Carole about the impact of poor mental health in the workplace.
Carole said, “It absolutely affects performance from a career perspective. If I think about productivity reduction, I think about the impact on the profit and loss of an organisation… but more importantly, it actually impacts the individual, how they make decisions, how they problem solve, how they show up to work every single day.”
Carole’s top tips for mental health for organisations
“Number one is to listen to your people, but really listen to them; find what it is that they need and how you can help them. Number two is leading by example, so modelling the way as a leader… And then thirdly is to give your people the support.”
“I think the most challenging part – is that when leaders say that they want to act, but they don’t actually act and they resist. That takes a lot of conversations for me, with that leader, to ensure that they understand the consequences and the impact that they’re having on the organisation by not acting.”
Carole emphasised the most crucial step for organisations
“If you get a bad engagement score and you don’t know what to do, there are some really simple things and simple steps that can make a huge difference to your people. But number one, act on it and act on it and act on it, because that is what’s going to make the difference.”
Hear more from Carole Cooper at CheckUP’s next Queensland Primary Health Care Network (QPHCN) forum!
The Connect for Mental Health QPCHN event is a dedicated space for leaders and professionals in the primary healthcare sector to connect, collaborate, and discuss pressing issues. This 90-minute session will focus on the crucial topic of mental health, providing valuable insights and fostering collaboration in the lead-up to Queensland Mental Health Week.
The 2025 Queensland Mental Health Week theme is ‘Connect for Mental Health’.
Download the QPHCN event flyer | Register for the event
Carole Cooper
With more than 25 years of experience across business and People & Culture, Carole Cooper is recognised as one of Australia’s leading experts in cultural transformation with a particular focus on challenging workplaces not delivering on potential.
Her clients say they:
- Gain clarity on where to focus their efforts to strengthen culture and performance
- Feel confident in sustaining culture change beyond the initial shift
- Build the commercial maturity of their organisation without losing sight of people
- See higher levels of engagement, accountability and ownership at every level
To find out more, or to connect with Carole, please visit www.carolecooperconsulting.com
