CheckUP is committed to and involved with the establishment, implementation, and review of a customer-focused, and continually improving business environment.

We welcome feedback and shall accept feedback up to three months after the occurrence of the event. Feedback also includes compliments, complaints, and clinical incidents.

The CheckUP Feedback Policy and Procedure aims to identify service improvements, increase customer satisfaction, strengthen customer input into our services, acknowledge areas of excellence, and respond effectively and independently to feedback provided.

CheckUP has a commitment to ensuring the identification and management of clinical risks and incidents is an integral part of business practice and quality management and is in keeping with its Clinical Governance and Risk Management Frameworks. This policy outlines CheckUP’s principles regarding clinical risks and clinical incidents, including that of open disclosure, as well as a consistent process for the management of incident reporting and risk management.

CheckUP is governed by the Australian Privacy Principles (“APPs”) under the Privacy Act 1988. This document sets out CheckUP’s Privacy Policy.

CheckUP takes the safety and health of its workers seriously and expects the same approach from any contractors it engages. This statement has been prepared to bring to your attention that you may have your own duties under the above legislation.

CheckUP is dedicated to the development of quality systems and the pursuit of continual improvement across all our operations. We believe that quality is the responsibility of all staff. Central to our commitment is the implementation and maintenance of a comprehensive quality management system based on ISO 9001: 2015. We work together using a risk-based approach to meet the requirements set out in this Standard and ensure we provide the very best possible quality of service to our customers and the communities we serve.

The Code of Conduct sets out the ethical and expected standards of conduct and behaviour that are required of all workers of CheckUP.

Open disclosure is a process for ensuring that open, honest, empathic and timely discussions occur between patients and/or their support person(s) and health service staff following a patient safety incident.

This policy sets out the minimum requirements for a consistent open disclosure process within CheckUP, to ensure that consumers and staff are:

• communicating effectively about a patient safety incident
• provided with an opportunity to recount their experiences, concerns and feelings, and are listened to
• treated respectfully and provided with ongoing care and support for as long as is required.

CheckUP is committed to ensuring that children, young people, families, and communities feel confident that CheckUP provides a safe environment where children’s rights, needs and interests are met.

CheckUP’s Child Safety and Wellbeing Policy demonstrates CheckUP’s commitment to child safety and wellbeing and its responsibilities through the implementation of the National Principles for Child Safe Organisations. The Policy supports CheckUP Board Directors, Chief Executive Officer (CEO), staff, representatives, contractors, consultants, students, visitors, and volunteers to understand their obligations when engaging with children and young people.

CheckUP is committed to the continued safety and wellbeing of children and young people across the organisation and in our operations.

The Statement of Commitment to Child Safety and Wellbeing is the overarching statement that outlines the key values and principles of CheckUP’s approach to protecting children and young people from abuse and neglect.

CheckUP is committed to building and maintaining a diverse, equitable and inclusive environment for all staff, communities, contractors and consumers.

The purpose of the CheckUP Diversity, Equity, and Inclusion Policy is to ensure the organisation supports its employees through building an inclusive, equitable, culturally capable and diverse workforce that reflects the values of CheckUP and supports the communities we serve.