CheckUP is committed to and involved with the establishment, implementation, and review of a customer-focused, and continually improving business environment.

We welcome feedback and shall accept feedback up to three months after the occurrence of the event. Feedback also includes compliments, complaints, and clinical incidents.

The CheckUP Feedback Policy and Procedure aims to identify service improvements, increase customer satisfaction, strengthen customer input into our services, acknowledge areas of excellence, and respond effectively and independently to feedback provided.

CheckUP has a commitment to ensuring the identification and management of clinical risks and incidents is an integral part of business practice and quality management and is in keeping with its Clinical Governance and Risk Management Frameworks. This policy outlines CheckUP’s principles regarding clinical risks and clinical incidents, including that of open disclosure, as well as a consistent process for the management of incident reporting and risk management.

CheckUP is governed by the Australian Privacy Principles (“APPs”) under the Privacy Act 1988. This document sets out CheckUP’s Privacy Policy.

CheckUP takes the safety and health of its workers seriously and expects the same approach from any contractors it engages. This statement has been prepared to bring to your attention that you may have your own duties under the above legislation.

CheckUP is dedicated to the development of quality systems and the pursuit of continual improvement across all our operations. We believe that quality is the responsibility of all staff. Central to our commitment is the implementation and maintenance of a comprehensive quality management system based on ISO 9001: 2015. We work together using a risk-based approach to meet the requirements set out in this Standard and ensure we provide the very best possible quality of service to our customers and the communities we serve.

This is the first edition of CheckUP’s Workforce Skills and  Development Newsletter for 2024.

In this edition, we bring you news and sector updates, information about valuable funding opportunities, support tailored for small businesses, and details for upcoming events.