Acknowledgement of Country

In the spirit of reconciliation, CheckUP acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Aboriginal and Torres Strait Islander peoples should be aware that this website contains images or names of people who have passed away.




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Queensland Mental Health Week

Who we are

CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.

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Partner with us

There are so many ways you can support the work of CheckUP and our vision of better health for the people and communities that need it most.

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News & publications

Read the latest news and publications from CheckUP.

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Health Services

Health Services

Outreach provider information

The Outreach programs would not be possible without the commitment and dedication of our contracted health service providers. As Outreach providers you play a crucial role in creating healthier communities, reducing health inequalities, and bringing health services to regional, rural and remote locations throughout Queensland.

Below is key information on Outreach provider reporting requirements and essential training, as well as links and resources you may find useful for your work as a provider.

Outreach Services Online Reporting System
Outreach Services Online Reporting System

All providers delivering services under the CheckUP Outreach programs are required to use the CheckUP Outreach Service Online Reporting System. The system is used to:

  • Set visit dates
  • Submit Outcome Reports (ORs)
  • Monitor service delivery.

Once you have completed a visit, please log on to this system to lodge your Location Visit Report (LVR).

To make this site a “favourite” in your browser for faster access, you will need to log in first, then add the site to favourites.

Log in to the OMS

CheckUP user guides and resources

A User Guide and other resources have been developed to support Outreach providers when using the system.

Having difficulties with the system?

If you have not received your login details or if you are having trouble using the system, please contact the Outreach team via

Training modules

Child safety

As part of the Outreach contracting process CheckUP require that all contracted providers comply with child safety requirements consistent with the Commonwealth Child Safe Framework. Learn more about the e-learning modules.

Cultural responsiveness

Upon execution of an Outreach Service Contract and prior to the commencement of service delivery, all providers are required to obtain appropriate cultural responsiveness training and complete a Cultural Competency Checklist.

Access for All: Disability Awareness for Mainstream Health Providers

Outreach providers are encouraged to undertake CheckUP’s Access for All training. The free, online course increases awareness and provides strategies to overcome the barriers people with disability experience accessing mainstream healthcare. Learn more about the course here.

Cultural safety and responsiveness

Cultural safety and responsiveness are paramount for health organisations working with Aboriginal and Torres Strait Islander people, as it acknowledges and addresses the historical and ongoing disparities in healthcare outcomes. By adopting culturally safe practices, organisations can create an environment where Aboriginal and Torres Strait Islander people feel respected, heard, and understood, leading to improved trust and engagement in healthcare services. This approach helps to bridge the gap in health outcomes, promoting equity and supporting the overall wellbeing of Aboriginal and Torres Strait Islander communities.

CheckUP encourages our Outreach providers to undertake practical, action-based and solution-focused training, so they can improve their capability to meet the health and wellbeing needs of Aboriginal and Torres Strait Islander people. We facilitate this through working with Indigenous Allied Health Australia to organise training for Outreach providers as part of the contracting process.

Below are resources that Outreach providers may find useful.

Child safety

CheckUP is committed to providing a safe environment, where children, young people, families, and communities feel safe and are confident that children and young people’s rights, needs and interests are met, with particular attention paid to the cultural safety of Aboriginal and Torres Strait Islander children, children from culturally and/or linguistically diverse backgrounds, as well as the safety of children with a disability. Below are relevant resources for Outreach providers related to child safety.

Useful external links and resources

Australian College of Rural and Remote Medicine

Framework and Guidelines for Telehealth Services

The ACRRM Telehealth Framework provides health and medical colleges, clinicians and health care organisations with a common approach to the development of craft specific guidelines to assist in the establishment of quality telehealth services. The ACRRM Guidelines have been developed within this framework to support the delivery of telehealth services for primary care in the context of rural and remote general practice and Rural Generalist practice in Australia.

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Telehealth Provider Directory

A dedicated Telehealth Provider Directory, listing both patient end (often the GP) and distant end (Specialists, allied health etc) telehealth enabled providers. With almost 1200 entries and has been in existence for 3 years. A recent enhancement was created to filter the list of providers by PHN. This tool can be shared within your own network of providers.

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Australian Government, Department of Human Services

Information for Health Professionals to help health professionals, practice staff and pharmacy assistants do business with the Department

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Australian Taxation Office

Australian Business Number (ABN)

Australian Business Number (ABN) – register for an ABN



Apply for an initial or additional location Provider Number
Interested in doing Telehealth as a provider

MBS online provide specific information on guidelines and eligibility criteria for telehealth services.

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Primary Health Networks (PHNs)


Australia’s 31 PHNs are independent organisations working to streamline health services – particularly for those at risk of poor health outcomes – and to better coordinate care so people receive the right care, in the right place, at the right time.

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Queensland Government

BreastScreen Queensland

The aim of the BreastScreen Queensland program is to reduce the impact of a breast cancer diagnosis and ensure you have the best outcome possible through early detection. The service network includes 11 screening and assessment centres, 23 satellite screening centres and nine mobile vans covering more than 200 locations across the State.

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Cervical Screening

For information about the National Cervical Screening Program, information for healthcare professionals, Mobile Women’s Health Service, and advice for consumers.

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The Medical Aids Subsidy Scheme (MASS)

MASS provides funding for medical aids and equipment to eligible Queensland residents who have a permanent and stabilised condition or a disability. The scheme helps people to live at home and avoid early or inappropriate residential care or hospitalisation.

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Other health guidelines

Cancer Council: Skin cancer clinical practice guidelines

Australia and New Zealand have the highest incidence of skin cancer in the world, and comprehensive, up-to-date, evidence-based national guidelines for its management and diagnosis are therefore of great importance. Included on this page:
Clinical practice guidelines for the diagnosis and management of melanoma and Clinical practice guidelines for keratinocyte cancer.

Learn more

Contact our Outreach team