Open disclosure is a process for ensuring that open, honest, empathic and timely discussions occur between patients and/or their support person(s) and health service staff following a patient safety incident.

This policy sets out the minimum requirements for a consistent open disclosure process within CheckUP, to ensure that consumers and staff are:

• communicating effectively about a patient safety incident
• provided with an opportunity to recount their experiences, concerns and feelings, and are listened to
• treated respectfully and provided with ongoing care and support for as long as is required.