Who we are
CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.
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CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.
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There are so many ways you can support the work of CheckUP and our vision of better health for the people and communities that need it most.
View allValuing what patients say about Outreach services
All contracted Outreach service providers are supplied with various resources to assist with the collection of patient feedback, making it easy to source valuable input from patients.
One of the many focuses for Outreach services across Queensland is providing quality care that is closer to home, as this continues to still be a challenge for people living in rural and remote areas.
In addition to collecting information from the patient about their experience of the health service, we also ask them what distance they travel to attend their Outreach appointment.
Surveying 802 patients from 2020 to now, we noted that patients travelled these distances to attend appointments:
64.2% of patients indicated they travelled 10km or less
19.4% indicated they travelled between 11-50km
We encourage all service providers to make gathering patient feedback a priority, so we can continue to work together to effectively create healthier communities and reduce health inequities.
Here are some quotes from the patients expressing their gratitude for services delivered closer to home.
“Fantastic care and the service that is available for our remote location by Cecilia and the team is vital to the health and well-being of our community. Thank you.”
“Grateful that I didn’t have to travel 2 hours.”
“The service is good for the community and for those unable to travel long distances for consultations.”
“Maintain the excellent service in Ranveshoe. If it wasn’t available, diabetics in Ravenshoe would have to travel many kms to see a diabetes educator and if this was the case they probably wouldn’t go to see one. There are many elderly diabetics who need this service as well as indigenous and young people.”
“Its a wonderful service for a rural town.”
Patient Feedback Survey
If you would like to share the patient survey link with your patients you can access it via the button below.
If you would like patient feedback printed resources including, posters, postcards and a hardcopy of the survey please contact contracts@checkup.org.au and our team will arrange these to be sent.