Acknowledgement of Country

In the spirit of reconciliation, CheckUP acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Aboriginal and Torres Strait Islander peoples should be aware that this website contains images or names of people who have passed away.




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Who we are

CheckUP works with partner organisations and health providers to create healthier communities and reduce health inequities through a range of initiatives.

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There are so many ways you can support the work of CheckUP and our vision of better health for the people and communities that need it most.

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Read the latest news and publications from CheckUP.

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National Reconciliation Week: Register for CheckUP’s QPHCN event

National Reconciliation Week is a time of reflection, celebration, and learning for all Australians. It serves as a reminder of the importance of acknowledging the shared history, cultures, and achievements of Aboriginal and Torres Strait Islander peoples. This year, CheckUP is proud to invite you to attend our Queensland Primary Health Care Network (QPHCN) event on Thursday 1 June, which will provide our stakeholders with an opportunity to learn, engage and contribute to the reconciliation process.

You can join us either online or in-person from 10am at the Queensland Aboriginal and Islander Health Council training rooms in South Brisbane.

CheckUP’s QPHCN event

CheckUP is committed to working respectfully and effectively with Aboriginal and Torres Strait Islander peoples and communities. The QPHCN event is an integral part of our ongoing reconciliation journey and efforts to promote equitable health outcomes for all Australians.

To kick off the event, we have arranged a captivating cultural performance from the renowned Nunukul Yuggera Aboriginal Dance Company.

Leading the event will be Kieran Chilcott, CEO at Kalwun Development Corporation Limited and CheckUP Board Director. Kieran will facilitate a Q&A session with Lynette Anderson, our dedicated Aboriginal and Torres Strait Islander Lead. Together, they will shed light on the meaningful work we are undertaking to improve health outcomes for Aboriginal and Torres Strait Islander people and foster a staff culture that embraces diversity, promotes understanding and supports reconciliation.

Additionally, we are excited to have Edward Mosby, a respected psychologist and founder of Wakai Waian Healing, set to join us. Ed is a CheckUP Outreach provider who will be sharing valuable insights on healing and mental wellbeing within the context of reconciliation.

Further enriching the event will be a panel discussion featuring members of the CheckUP Aboriginal and Torres Strait Islander Advisory Committee, Rona Scherer and Rhonda Skibasaki. Kieran, who is the Committee’s Chair, will lead the discussion, providing an opportunity for diverse perspectives to be shared.

Last but not least, we have invited guest speakers representing organisations with Reconciliation Action Plans. They will discuss the important work their organisations are undertaking to foster reconciliation.

Following the event, attendees will have the opportunity to network while enjoying light refreshments.

Why attend our event?

Reconciliation is a journey that requires active participation from individuals, communities and organisations alike. It’s about fostering respectful relationships, acknowledging past injustices, and taking steps towards healing and understanding. National Reconciliation Week offers a platform to engage in meaningful conversations, cultural events, and actions that promote unity, respect, and equality.

Cultural immersion: Immerse yourself in diverse cultural experiences, including a didgeridoo performance and delicious food. Among the post-event refreshments will be desserts from Kuppibunda Kitchen that feature Indigenous ingredients.

Knowledge and understanding: Listen to thought-provoking Q&A and panel discussions. There will be an opportunity to ask speakers questions.

Practical strategies: Gain practical strategies and ideas for promoting reconciliation in your organisation by listening to presentations from organisations with Reconciliation Action Plans.

Networking opportunities: Connect with like-minded individuals, healthcare professionals, community leaders, and advocates who share a passion for reconciliation. Build meaningful relationships and explore opportunities for collaboration.

Ticket and registration information

CheckUP members and Outreach health service providers can attend for FREE. Non-members can attend face-to-face for $50 or virtually for just $20.

Don’t miss the chance to be part of this significant event. Registering is quick and easy! Simply visit the Eventbrite page and follow the registration instructions –

For the work of generations past, and the benefit of generations future, let’s choose to create a more just, equitable and reconciled country for all.

Announcing the launch of CheckUP’s newly redesigned website

CheckUP is thrilled to announce the launch of its new website!

With a user-centric approach in mind, CheckUP’s new website features enhanced navigation and a modern, intuitive design. Visitors can effortlessly explore various sections, including our health services, health workforce programs, training offerings and events. In addition, the website hosts engaging content such as articles, publications, and resources.

Brisbane-based agencies Thirteen Digital and Driven are behind the design and development of the site. We thank them for their work on the project.

We invite to explore our new website today, so you can learn more about our work and how you can work with us to create healthier communities.

Sponsor Queensland Mental Health Week 2023 and make a meaningful impact

Queensland Mental Health Week is an annual initiative dedicated to promoting positive mental health, reducing stigma, and recognizing the invaluable contributions of the mental health and community sectors. As we gear up for this year’s event, we invite you to partner with us and help make Queensland Mental Health Week 2023 a resounding success. By becoming a sponsor, your organisation can play a crucial role in increasing mental health awareness, fostering a sense of belonging, and facilitating connections across communities throughout Queensland.

Sponsorship opportunities

Our prospectus for 2023 outlines a variety of sponsorship opportunities to suit different budgets and objectives.

  • Major Sponsor – $20,000 per annum (ex GST)
  • Mental Health Supporter – $5,000 per annum (ex GST)
  • Prize Sponsor – $1,000 per annum (ex GST)

Download the prospectus here.

We understand that every organisation is unique, so we are more than willing to work with you to customise a package that aligns with your specific needs and goals. This allows you to maximise your brand exposure while making a genuine difference in the lives of Queenslanders.

The benefits of sponsorship

By partnering with Queensland Mental Health Week, your organisation demonstrates its commitment to supporting mental health and wellbeing, a cause of increasing significance in today’s world. With almost half of all Australians experiencing a mental health condition at some point in their lives, sponsoring this initiative enables you to showcase your social responsibility while reaching a diverse audience. This audience includes mental health professionals, advocates, individuals seeking support, community group volunteers, teachers, and professionals from various sectors.

Your sponsorship not only expands the reach and impact of Queensland Mental Health Week, but can (if you choose to become a Major Sponsor) demonstrate tangible support for vulnerable and at-risk communities through contributions to the Grant Program.

By aligning your brand with this highly recognised and celebrated mental health initiative, you not only make a positive impact but also enhance your brand exposure through extensive marketing channels. These channels include social media, print and online advertising, and email newsletters.

Collaboration and tailored initiatives

As a sponsor, you will have the opportunity to collaborate with CheckUP to develop tailored content and initiatives that align with your company’s values and mission.

Join us in making a difference!

Don’t miss the chance to support this important cause and showcase your brand’s commitment to mental health and wellbeing. By sponsoring Queensland Mental Health Week 2023, you contribute to a greater awareness of mental health issues and help break down barriers in communities across Queensland.

Contact us today to discuss sponsorship options and be a part of this impactful event. Together, we can create healthier communities!

Open Disclosure Policy

Open disclosure is a process for ensuring that open, honest, empathic and timely discussions occur between patients and/or their support person(s) and health service staff following a patient safety incident.

This policy sets out the minimum requirements for a consistent open disclosure process within CheckUP, to ensure that consumers and staff are:

  • communicating effectively about a patient safety incident
  • provided with an opportunity to recount their experiences, concerns and feelings, and are listened to
  • treated respectfully and provided with ongoing care and support for as long as is required.

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Feedback Policy and Procedure

CheckUP is committed to and involved with the establishment, implementation, and review of a customer-focused, and continually improving business environment.

We welcome feedback and shall accept feedback up to three months after the occurrence of the event. Feedback also includes compliments, complaints, and clinical incidents.

The CheckUP Feedback Policy and Procedure aims to identify service improvements, increase customer satisfaction, strengthen customer input into our services, acknowledge areas of excellence, and respond effectively and independently to feedback provided.

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Child Safety and Wellbeing Policy

CheckUP is committed to ensuring that children, young people, families, and communities feel confident that CheckUP provides a safe environment where children’s rights, needs and interests are met.

CheckUP’s Child Safety and Wellbeing Policy demonstrates CheckUP’s commitment to child safety and wellbeing and its responsibilities through the implementation of the National Principles for Child Safe Organisations.  The Policy supports CheckUP Board Directors, Chief Executive Officer (CEO), staff, representatives, contractors, consultants, students, visitors, and volunteers to understand their obligations when engaging with children and young people.

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Statement of Commitment to Child Safety and Wellbeing

CheckUP is committed to the continued safety and wellbeing of children and young people across the organisation and in our operations.

The Statement of Commitment to Child Safety and Wellbeing is the overarching statement that outlines the key values and principles of CheckUP’s approach to protecting children and young people from abuse and neglect.


CheckUP’s Statement of Commitment

CheckUP is committed to the continued safety and wellbeing of children and young people across the organisation and in our operations. All children and young people have a right to feel safe and to be safe. This will be a primary focus of the care we provide and the decisions we make.

CheckUP is a recipient of State and Commonwealth funding and will work towards embedding the requirements of the Commonwealth Child Safe Framework (CCSF) by:

  • implementing the National Principles for Child Safe Organisations;
  • undertaking annual child safety risk assessments; and
  • establishing and maintaining a system of training and compliance.

CheckUP will take a zero-tolerance approach to child abuse and will not tolerate any abuse or neglect of children or young people involved in CheckUP programs, projects, and services.

CheckUP is committed to providing a safe environment, where children, young people, families, and communities feel safe and are confident that children and young people’s rights, needs and interests are met, with particular attention paid to the cultural safety of Aboriginal and Torres Strait Islander children, children from culturally and/or linguistically diverse backgrounds, as well as the safety of children with a disability.

Child Safety Principles

The following child safety principles guide CheckUP’s commitment to child safety and form the basis for the organisation’s operations.

CheckUP will:

  1. Create physical and online environments that are child safe and child friendly.
  2. Maintain a culture of openness and transparency.
  3. Recognise and accept the moral and legal responsibility to safeguard children from child abuse both inside and outside of CheckUP’s physical and online environments.
  4. Take a preventative, proactive and early-intervention approach to child safety.
  5. Ensure relevant organisational policies, procedures, activities, and expectations will be implemented and communicated across the organisation and its operations.
  6. Value and empower children to participate in decisions that affect their lives and take their input seriously.
  7. Conduct ongoing risk assessments, management and improvement of all interactions CheckUP Board Directors, senior management, staff, representatives, contracted health professionals, contractors, consultants, students, visitors, and volunteers have with children.
  8. Foster a culture that is child and culturally safe that also respects diversity and disability in children and young people.
  9. Report suspected abuse, neglect, or mistreatment promptly to the appropriate authorities.
  10. Value the input of, and communicate regularly with, families and communities.


CheckUP acknowledges that child protection is everyone’s responsibility. At CheckUP, all Board Directors, Chief Executive Officer (CEO), senior management, staff, representatives, contracted health professionals, contractors, consultants, students, visitors, and volunteers have a shared responsibility for contributing to the safety and protection of children. These responsibilities are outlined in CheckUP’s Child Safety and Wellbeing Policy to ensure the wellbeing and safety of children and young people is at the forefront of what we do and the decisions we make.

This Statement of Commitment to Child Safety and Wellbeing will be regularly reviewed and updated to ensure it remains relevant to CheckUP and our operations.

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Quality Policy Statement

CheckUP is dedicated to the development of quality systems and the pursuit of continual improvement across all our operations. We believe that quality is the responsibility of all staff. Central to our commitment is the implementation and maintenance of a comprehensive quality management system based on ISO 9001: 2015. We work together using a risk-based approach to meet the requirements set out in this Standard and ensure we provide the very best possible quality of service to our customers and the communities we serve.

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Clinical Incident Policy and Procedure

CheckUP has a commitment to ensuring the identification and management of clinical risks and incidents is an integral part of business practice and quality management and is in keeping with its Clinical Governance and Risk Management Frameworks. This policy outlines CheckUP’s principles regarding clinical risks and clinical incidents, including that of open disclosure, as well as a consistent process for the management of incident reporting and risk management.

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CheckUP Work Health and Safety Statement

CheckUP takes the safety and health of its workers seriously and expects the same approach from any contractors it engages. This statement has been prepared to bring to your attention that you may have your own duties under the above legislation.

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